Our Guarantees

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4.81 (97533 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (97533 reviews)

Bonnie Tucker

This review is from Patrick Tucker ) had to use her Google account because I have already submitted a review for Him Farmer of Benjamin Franklin plumbing 5 STARS). Brent and Chris M. deserve 5 STARS also for the GREAT work they did on fixing the dripping faucet in my bathroom and installing a brand new faucet system that is up to code and so much better than it was before. They took the time to answer all the questions I had and showed me how to use the new equipment when installed. They were able to complete the work quickly without having to be to abrasive ( had to pull the frame from the panel to the water cabinet of the shut off valve, but the nailed them back in place). Very professional and courteous. Thanks again for all you did . You bot deserve a bonus. Will recommend Benjamin Franklin to anyone needing plumbing services.

Logan Campbell

Great experience with BFP yesterday! Our house had a slowly draining kitchen sink and some very old pipe system issues that needed to be addressed and our techs Justin and Todd were both excellent and highly professional! Both made sure we understood and were involved with the situations and all decision making, fixed our problem and Justin was able to install a new UV light filter for us all throughout the course of the afternoon. We wouldn't consider any other company to take care of any of our plumbing needs and can't recommend both of these great technicians enough! 5 stars all around experience.

JS5zero

Our hot water heater went out late at night around 11:00. Our old heater was 30 years old. We contacted Benjamin Franklin Plumbing that night and they were at our house by 9 the next morning, gave us a good price on a new one and we had hot water again by 2:30 that same day. My wife is physically handicapped and on bed rest so certain things have become necessities in life, such as hot water. They were very understanding and professional. Our house was built just over 30 years ago and has cpvc plumbing throughout. It has become very brittle and have had lots of issues over many years. They are giving us a quote to re-pipe the entire house which is something we've been wanting to do for a while now. We will definitely be using Benjamin Franklin Plumbing again. We highly recommend this company.

Cindy

I have been dealing with a slow draining master shower for months which was very annoying! Esteban very quickly diagnosed the problem and then went above and beyond to resolve the issue extremely efficiently. Plus he was super nice and educated me in the process. I am beyond thrilled with his service. I highly recommend Esteban and Benjamin Franklin Plumbing!!!

Jan Hite

Cristian is highly professional and polite. He did maintenance on our water heater and fixed a bathroom drain. He also suggested two areas that we might consider fixing in the future. He encouraged us to ask questions and thoroughly answered them for us. He’s very personable and we will ask for him in the future!

Jan Hite

Cristian is highly professional and polite. He did maintenance on our water heater and fixed a bathroom drain. He also suggested two areas that we might consider fixing in the future. He encouraged us to ask questions and thoroughly answered them for us. He’s very personable and we will ask for him in the future!

Gavin Garrison

Nick was excellent and provided very helpful perspective regarding a lateral drain problem we’re experiencing. He took the time to understand our unique situation and offer solutions with tradeoffs for consideration. Nick also made the effort to help us schedule the next step in the process before departing. Nick is a credit to the Benjamin Franklin brand and why the customer reviews and ratings we saw are so positive. Thank you!

KaShiva MahaDevi UmAnanda

Benjamin Franklin service technician, Aaron is the best! He is here to assist with any issue and promptly has a solution - work is high quality, long-lasting and 100% efficient. I wouldn't hire anyone else as i know i can depend on this company and their highly skilled technicians and enjoy the personable consistency.

JHG Woodward

I met a lot of the technicians at Benjamin Franklin Plumbing in the process of getting a new water heater installed. Everyone was pleasant to work with and everyone seemed knowledgeable and professional. Cole and Jordan were especially helpful throughout the process. It was great to have the expertise of Mr Sparky technicians Charles, Tony, and Brian available as well since the age of the electrical panel caused some of the issues we ran into. It all got resolved and the pricing was reasonable.

Husnain Chouhdry

i had problems with my washer dryer and drains and the work was done professionally and well. Would recommend 100%