Our Guarantees

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4.81 (94712 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (94712 reviews)

Asha U.

No one's perfect, plus my issue was not taken care of. So I didn't give five stars. However Andrew and Benjamin Franklin did a wonderful job of checking all the various places under the kitchen sink, the plumbing. Incluing down in the crawl space. Discussed the options with me.Did not try scare tactics or forcing any issues / work to be done. Explained various options available. Very much appreciate them, good job! Alex did an excellent job of letting us know what was going on and getting it set up so that we can get things taken care of.

Patrick O'keefe

Ben was our tech today and he did such a wonderful job and was so helpful. He came within an hour of us calling and fixed our plumbing clog. They always do such a great job and they’re our go to plumbers!

Jenny Tyner

My “on demand” water heater, over 11 years old, required service, for lack of producing hot water. The repair was estimated to be around $1000.00 and could not guarantee. Opted for replacement of unit. I was scheduled the very next morning and am so happy! Hunter and his assistant were fabulous! 5/5 stars!

Raul Leon

Needed kitchen sink drain pipes replaced. I found Benjamin Franklin on a handyman website. They were able to schedule an appointment and come out the next morning. From the get go responses were fast and communication was plenty. Dustin was respectful and knowledgeable. He was able to complete the work with no issues. Although on the higher end of cost I appreciate the quick turnaround, plentiful communication and am confident in the work done by Dustin.

Jennifer Greb

We were so pleased with the timely and thorough service, especially during an emergent situation. Our technician, Ira, was top-notch - he was extremely kind and explained the needs and repairs completely, and his work ethic was impressive.

Ashley Blackmon

Called Ben Franklin Plumbing out they arrived fast and resolved my plumbing problem. Lauren came out to leaking toilet got part to fix and was done in no time. I will call Ben Franklin for any future plumbing problem I might have.

Richard Caisse

Technicians were knowledgeable friendly and professional. He arrived at the scheduled time and completed the work quickly. Love the new toilets and water filtration system!

Lakisha Free

Even though the work isn’t completely done the service gets the stars. From settings the appointment with Maureen very nice. Daniel coming to the house twice and Rich the owner wanting to make sure I was satisfied as well, I thank them all.

Jane Strassle

When we called for emergency service we were given a time frame of 9am to 1pm. It was a relief when Billie arrived about 9:40am. We were very happy with the service provided by Billie. He was efficient, caring, and took time to explain the service policies. We were happy to see that he wore protective covers over his shoes. We will not hesitate to call Benjamin Franklin Plumbing again whenever we might have a problem.

Grace Ragona

Jake was very efficient and explained what needed to be done clearly. He worked fast and was done within a reasonable amount of time. He was friendly and also helpful, even bringing boxes delivered to our house inside without being asked! Thank you Jake!