Just had a sewer backup in our home on the evening of Mother’s Day. Steven was WONDERFUL!! I cannot say enough good things about Benjamin Franklin and especially Steven. Right from the beginning, even the dispatcher was very pleasant and made a stressful situation better. Super quick, knowledgeable and thorough all around. Don’t hesitate to call these guys if you’re in need. You’ll be in great hands.
I had an issue with my boiler. (May 2025) My thermostat was saying the heat was on, but the radiators were ice cold. I called and left a message with Ferrell brothers on an early Sunday morning. Within half an hour Randy called me and patiently and professionally troubleshot the problem. He saved me a 200 dollar service call. This company is dedicated to their customers. I would highly recommend their product and services . Kelly Livingston
Scott Hyman arrived early, and got straight to work. He listened to my concerns, and did a great job installing the new tankless water heater. He left the work site clean and neat. Great guy!
Tim was excellent! He was very professional, attentive, knowledgeable, efficient and an overall wonderful person to deal with. Farrell Bros. is lucky to have him. My mom and I are going to break something so he can come back.
James arrived even sooner than expected. We had called with an emergency situation. He promptly fixed it. He was pleasant and professional. We'd gladly recommend Ben Franklin to friends and neighbors. Mike did a thorough job on a cranky, old toilet and sink. He was pleasant and professional, going above and beyond to answer questions and offer suggestions. We're very impressed with all the Representatives of this company and recently had the opportunity to recommend them to a neighbor.
