Just had a sewer backup in our home on the evening of Mother’s Day. Steven was WONDERFUL!! I cannot say enough good things about Benjamin Franklin and especially Steven. Right from the beginning, even the dispatcher was very pleasant and made a stressful situation better. Super quick, knowledgeable and thorough all around. Don’t hesitate to call these guys if you’re in need. You’ll be in great hands.

Scott did a good job, was professional and helpful, and friendly. He was very straightforward with his inspection snd recommendation. I would give him a positive review.

I had an issue with my boiler. (May 2025) My thermostat was saying the heat was on, but the radiators were ice cold. I called and left a message with Ferrell brothers on an early Sunday morning. Within half an hour Randy called me and patiently and professionally troubleshot the problem. He saved me a 200 dollar service call. This company is dedicated to their customers. I would highly recommend their product and services . Kelly Livingston

Tim is knowledgeable and exacting in his work. He is always willing to explain just how things work for me, and if i've called because I thought something was amiss, what was the problem!! Tim also is (unnecessary to the job) friendly. Farrell Brothers and Ben Franklin have completed several big jobs for us including geothermal AC and heat, and hot water air sourced and mini slplits. They are my first call when I need help.

Tim was excellent! He was very professional, attentive, knowledgeable, efficient and an overall wonderful person to deal with. Farrell Bros. is lucky to have him. My mom and I are going to break something so he can come back.