Just had a sewer backup in our home on the evening of Mother’s Day. Steven was WONDERFUL!! I cannot say enough good things about Benjamin Franklin and especially Steven. Right from the beginning, even the dispatcher was very pleasant and made a stressful situation better. Super quick, knowledgeable and thorough all around. Don’t hesitate to call these guys if you’re in need. You’ll be in great hands.

I had an issue with my boiler. (May 2025) My thermostat was saying the heat was on, but the radiators were ice cold. I called and left a message with Ferrell brothers on an early Sunday morning. Within half an hour Randy called me and patiently and professionally troubleshot the problem. He saved me a 200 dollar service call. This company is dedicated to their customers. I would highly recommend their product and services . Kelly Livingston

Tim was excellent! He was very professional, attentive, knowledgeable, efficient and an overall wonderful person to deal with. Farrell Bros. is lucky to have him. My mom and I are going to break something so he can come back.

Hi, Farrel Brothers were great to work with. And their technician Tim did a great job! He was professional, polite, and knowledgeable. He found and repaired the problem for me quickly and I so appreciated his time and work. Thank you, Tim, and thank you, Farrel Bros! I will definitely recommend your services.

Mike explained different options and helped me choose the one that was best for me. He did great but the final bill was a lot more than I expected. I had a new sump pump installed..it was almost $1200. Not even sure if they tested my existing pump to know if it actually needed replacement. The new one sounds exactly like the one I had when I plug it in.