Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.81 (95234 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (95234 reviews)

Paul Pepa

Not the first time I used Ben Franklin. This time I had them replace gas pipe and a trap under a bathroom sink. Noel was extremely professional, thorough and fast. He made sure I understood what was being done to fix my issues and that I had no questions. I would not hesitate to use them again.

Pua Rhule

We had a leak in our basement that Matthew came to assess, we needed a new water heater and water softener. They replaced both in a day! 10/10 recommend! Everyone especially Matthew was so friendly and easy to work with!

Kevin Hunt

Installed my dishwasher and a sink faucet. Came out in a time manner within the window promised. Was very professional and was good to keep work area clean. Both dishwasher & faucet worked well after job complete. They took away my old parts. Great job

Megan Herrera

Tom, Taylor, and team were diligent in helping us try to find the source of our issues in our home. They were punctual, pleasant and listened patiently to our descriptions. We had a shower valve and PRV valve installed and they willingly returned as needed to address a couple minor issues. I would certainly use them again.

Ralph W.

Ben did an excellent job! He was on time, was quick to evaluate the problem with our toilet, quoted us a fair price and got to work. After beginning the job, he provided updates throughout, shared what was leading to our issue, and discussed with us the solution. The total job was completed very quickly. Ben was professional, friendly and efficient! Highly recommend Benjamin Franklin plumbing!

Phyllis Bartolini

Called on a Sunday afternoon & someone was out right away. He detected the leak in a hose feeding the RO system which was outside in the garage. He fixed it immediately & the Service Call fee was very reasonable. I can't thank them enough!!!! Thank you Dustin Urbanc!!!!!

Freda Williams

So very thankful for Jason!! He did an amazing job. He explained everything so I understood. I appreciate him and Benjamin Franklin Plumbing for coming to my rescue. Especially on a Sunday. Thank you.

Jackie Lawing

I had a very positive experience with Benjamin Franklin Plumbing. The repairman who came out, Adam, was prompt, friendly and very knowledgeable about my plumbing problems. He answered all my questions and repaired what was going on in a timely manner. I will definitely call this company next time I have a plumbing issue and will be asking for Adam.

Sharon Caddy

Cody was so helpful, professional, prompt and easy to work with. I would highly recommend Benjamin Franklin Plumbing! The price I paid included after hours fee so price for services rendered was very reasonable.

Nettie Hastings

Mr. Jeff / supervisor and Will were back after annual plumbing inspection. I had several issues they found and other I needed corrected. Jeff was most thorough and excellent in his skill trade. Went out of his way to ensure I was happy with all they corrected. Excellent professional work. I feel I don't have to go behind them to check..they take the extra steps and everything is put back in place..most particular . It's a wonderful experience to feel at ease with all that they work on! Thanks Jefff snd Will.