Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.81 (98876 reviews)

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The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

  • Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
  • Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
  • Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
  • Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
  • Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
  • Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
  • Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
  • Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
  • Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (98876 reviews)

Rebecca Howarth

We had service from Benjamin Franklin and could not be more pleased. They are honest decent people which is hard to find in the plumbing industry. A++ For sure using them in the future. Thanks Guys!

Deanna Allred

What a great experience I had with Ben Franklin Plumbing- on time, professional and the best in customer service - Brad was outstanding in going the extra mile to help resolve the issue with my water heater. Thank you Brad!

Kyle Tow

Daniel did an outstanding job fixing our sewer pump issues. He was extremely prompt, even arriving early and ready to get the job done. He quickly identified the problem, explained the solution clearly, and had everything taken care of in no time. His professionalism and efficiency made the whole process stress-free. I’ll definitely continue using Benjamin Plumbing for future needs—highly recommend!

Darya B

Keith did an excellent job! He was professional, on time, and really knew what he was doing. He quickly diagnosed the issue, explained everything clearly, and made the repair without any hassle. The quality of his work shows—everything is working perfectly now. On top of that, he was friendly and respectful, which made the whole experience stress-free. I would highly recommend Keith to anyone looking for a reliable plumber who goes above and beyond.

Melissa Pereyo

Scheduling my appointment was easy and I received helpful information on my provider’s arrival time. Kevin was very patient in explaining in detail the services they could provide and what my home could benefit from. He laid out the estimate and costs with no pressure but an honest evaluation of what was needed. Very pleased with my experience!

Vonda Brooks

This was our first time calling. Very professional and knowledgeable. Our Rep, Chris Fontenot, was an absolute pleasure to work with and very thorough. The entire team that came out and played a part in the repairs was very professional and every one was so pleasant. The work was impeccable! Great job Benjamin Franklin Plumbing, you have a new customer!

Andrew Hays

Mike clearly communicated when he would be arriving, identified the issue and fixed it quickly (and at a lower cost than another plumbing company that quoted us). We are very happy with the experience.

Tony K Peters

Brandon and Nate where punctual on-time thumbs up 👍. They where friendly and polite. We had an issue with installing a new toilet that was bigger and longer than the original area allowed so we had to modify the floor space near the toilet edge and move it back away from the area to allow for the toilet to fit properly in place. Thank you to the crew for a great job. We reside in a modular home with wood flooring.

melissa rogers

Jacob did amazing quality work on our waterline that burst. Very professional, friendly and knowledgeable. Would highly recommend his service

Brian Atwater

We have had the pleasure of having your employee Brad service our home several times now and has always been top notch!! Brad is the epitome of great customer service, he should be leveraged as an example for others! Awesome job Brad, thanks again you rock!!