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I had already been without hot water for over a week when these two neatly dressed, extremely polite, and really good-looking young men filed into my house. They were from Benjamin Franklin plumbing and were going to inspect my water heater and give me an estimate for its repair; which they quickly did. I liked the way Aaron took the time to explain to me the reasons that the old water heater needed to be replaced instead of being repaired, but my heart sank when I saw the estimate. When I last bought a water 6heater some 20 yrs ago, the heater cost about $600 and the total with labor was about $1100. The current price was $2750! My retirement income was $1400/month so I sadly told Aaron that I couldn't afford a new heater, especially since my car had bitten the dust three weeks before. When you live alone in a rural area, you must have a car, so I was going to have to get used to cold water. Aaron said he would try to find some charities that were willing to help someone like me, but after he'd spent over an hour calling around without success, I gave up hope and told them goodbye. Imagine my stunned surprise when Benjamin Franklin plumbing called me several mornings later and said that they were combining the offers from several different charities to have enough to pay for a brand new water heater plus installation! Aaron and his crew showed up that afternoon and cleaned out my water heater closet.(They wouldn't let me do it.) They drained the old unit, detached it from my plumbing, then removed it from my property. Next they wheeled in a new one and installed it with all the bells and whistles. For example, they put the tank in a drip tray, so if it should (God forbid) leak, then my floor will be protected. This one also has a tiny tank built in above it to catch any overflow from up there. Pretty neat. The guys worked tirelessly but efficiently for a couple of hours.When it was done, they cleaned the work area and took away the trash. They never let me do any of the work, and they never took a single dime.And it works great! I have been so blessed by my encounter with Benjamin Franklin. I had been slowly spiraling down into depression, but now I'm walking with a lighter step. I feel special and full of hope again. This really did happen to ME! It's incredible!
This is best experience with a plumbing company I’ve ever had. Moreau the plumber looked at the job and right away knew what to do, he fixed it and made us very happy. What more can you ask for. I’ll definitely be using Ben Franklin from here on out!
Woke up with no water. Pat was quick, friendly, showed me pictures and explained what happened and the solution. Discussed things to look out for and restored the water quickly. Pat is skilled and will use them again if needed!
Never a convenient time when water pipe breakages happen! Monday evening on a holiday. I called Benjamin Franklin at 9:20 pm with an emergency call. Tom K. was the service tech assigned. He contacted me within 30 minutes of my call to let me know he was enroute. He showed up well presented, clean cut and in uniform. Very well mannered, professional, and knowledgeable. After I explained what happened and the action I had taken, he explained my options. He was thorough and made sure I understood everything. We decided on the least costly option knowing that after he opened a small hole in the drywall would determine whether I would have a larger problem or not. Fortunately for me it was not the worse case scenario and it was something Tom could fix. He was finished within a couple hours and I had water again. I cannot express enough, my gratitude for Tom K. and Benjamin Franklin. I will not hesitate to contact them for any future plumbing repairs and/or new installations.
They are very professional, courteous and knowledgeable. I highly recommend Benjamin Franklin plumbing.
The technician Nick was very good very polite and seemed to know what he was doing. He did a great job. I’m real please in my service. Thank you Benjamen Pplumbing And Nick, I live in High Point, North Carolina
Called for an estimate and they had a tech out to my house within 20 minutes on a Friday afternoon. Michael looked at the hot water heater (why I called) and did a free home inspection while he was there. He was quick and explained everything and answered my questions. They scheduled me for Monday, and Michael came back out to replace my hot water heater and fix my bathtub handles and faucets that were leaking. Whoever had done my repairs before hadn’t used the correct parts, making the work a little more difficult than expected, but Michael got the correct parts needed and got the job done! The pricing was reasonable, much less than other places I had gotten quotes from (one wanted $1000 more!), and the estimate was free which is harder to find nowadays! Several other places wanted to charge $50-$75 just to come look at it. I’m glad I found Benjamin Franklin Plumbing. I will definitely use them again should I need anything else and I recommend you use them as well! Michael was phenomenal and took the time to answer my questions and explain everything in a way that made sense!
Nick was fantastic!!!! My water filtration system blew. He diagnosed it and installed a brand new system cleanly and efficiently. Explained the whole process!!!! Really happy with the service.
Great team of professionals, handle my situation within short notice. The job was executed within a reasonable time, and installed with attention to detail. Very satisfied with the outcome, so far my systems are operating at an optimal level.
Ryan communicated when he was en rout and showed up on time. I explained my issue and he immediately understood the situation. Offered a great solution and executed the work in a professional and timely manner. Would highly recommend.
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