Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.81 (106268 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (106268 reviews)

Scott Cassady

I work for a management company in St Augustine. Saturday around 4-5 pm we had an issue at one of our properties. Our normal local vendor was not available. I contacted no less than 8 plumbers who say they have emergency service and none would come out. I couldn’t believe that as again it was still fairly early, it wasn’t like it was 1 am. The next on the google list was Benjamin Franklin plumbing. The person who answered was friendly and very helpful. They worked with their dispatch to make sure someone would be out. They explained it would not be for a few hours but someone would be out. I got a call around 8:30 from Chris the tech who would be coming. He told me he was on his way and what time he would be there. Chris arrived right when he said he would. I must say Chris was fantastic. This is an older property in the heart of downtown, so things were not easy. Chris worked through everything and resolved the issue. I can’t say enough great things about Chris and the entire experience with Benjamin Franklin Plumbing. From now on, they will be my first call when I need a plumbing vendor.

Mar Campos

Ray was honest and up-front about the work. We had an older tankless water heater and after going through some checks, he recommended that our unit was working fine and we did not need to do the service that was originally requested. He saved us a few bucks but I was more impressed that he did not push for a sale when one was not needed.

Eric

I was so impressed by the professionalism and knowledge of the technician. He was so efficient with his work and helped us make the right decision for our plumbing needs. We would definitely recommend Benjamin Franklin plumbing of Plymouth Canton and their wonderful technician Matthew.!

Ashlee Clifton (Tarkowski)

Great experience. They came out timely, walked us through the problems we were having, and then talked through various options and estimates. Our plumber, Zack, was patient and professional as we asked so many questions. I also appreciate that the service fee gets absorbed into the final price if you move forward with them. Not all places do that.

Tammy Pruitt

Tim was very helpful and quickly diagnosed our issue. We have more work to be done and hopefully tim will be involved with that work as well. This is our 3rd time using benjamin Franklin plumbing and was never disappointed.

Ronnie Gatley

Did a great job of fixing a water leak caused by an other contractor and needing to replace pipes and valves. Had to have the water company come out to turn off and on the water from outside and let them know it was an emergency. Came out within minutes. Thanks Patrick!

San Diego Sign Setters

We had the wonderful experience of meeting Oscar and his team! Veteran-owned, value-based, and high-quality work. Their attention to detail is the difference maker. They ensure they are on time, and they are licensed and bonded.

Sanny Jimenez

I had an excellent experience with Benjamin Franklin Plumbing in Huntington Beach. Brandon was professional, punctual, and incredibly thorough. He took the time to explain the entire process clearly, which made me feel confident and informed every step of the way. The service was top notch from start to finish and was done on time, efficient, and respectful of my home. I highly recommend them if you're looking for honest, reliable plumbing service. Thanks again, Brandon!

Norman Sanchez

Benjamin Franklin Plumbing provided excellent service from start to finish. The technician arrived on time, was professional, and clearly explained the work being done. The job completed was efficient with fair and transparent pricing. They're a new and upcoming business with motivated and humble personnel who are eager to serve the community's plumbing needs in all areas. Overall, a dependable and customer-focused company I would gladly recommend.

Kenneth Nesbit

On 10/27/2025 Josh and Carson did a great job for us. The shower controls in Master Bath were faulty and required a complete replacement. This required a good bit of work. While Josh worked on the shower, Carson replaced two sink faucets. At the completion Josh pointed out a piece was missing in the shower, said everything would work, and would be back on Wednesday to finish. On 10/29/2025 Josh returned and finished up the job and even put a second screw in the shower head holder. Josh and Carson were efficient and professional. I consider them to be my plumbing specialists.