Sylus was very professional courteous, and did an excellent job. Your company is very lucky to have a young man like him. I will definitely do more business with you guys as we move forward.

Our Technician did a great job. He was very friendly, hard working, and very knowledgeable. We also had an issue with our brand new oven due to faulty parts during installation. He advised us to exchange the oven for another new one and to call him back to our home when the new oven comes in. He decided not to charge us for the work he did that day.

Stylus from BenFranklin plumbing immediately presented his business card and name at the door. He was friendly, courteous, and sat down to explain repairs needed and costs. He was very knowledgeable and I was impressed how he trained and worked with his assistant. I would recommend his services.

Company never should've sent him by himself He was very professional. Showed me and explained each problem he encountered He had to manage equipment up and down stairs by himself Problem turned out to be more complex than my request indicated. Not qualified as to his plumbing abilities but very pleased with his follow through I was very happy with his professional.

First off let me start by saying I completely understand that this entire area was inundated with calls this week due to the extreme cold. this company was one of the only companies out of fifteen that I called after hours on Christmas Eve to answer , to actually call me back , have availability , and to come and help my family with our burst pipes emergency. We had two pipes in a crawl space burst at some point . What was more infuriating was that these lines ran to a defunct heating system that was no longer used in the garage . Their after hours dispatch was courteous and understanding . They relayed to me in real time what the anticipated wait would be and were able to have an employee at my door in 40 minutes. Their tech Sylus was extremely positive , knowledgeable, and respectful. He put boot covers on upon immediately entering the home and had business cards out for us to have . We checked out the problem area in the crawl space together and came up with a plan. He offered multiple suggestions as well as what wouldn’t work . Overall he was in and out within an hour and the job was executed flawlessly. I will be going back to this company for other jobs in the future .