Lonnie was very kind and professional. He went in through the Drywall on the other side in order not to damage the shower enclosure save me some money. He saved the square of Drywall. I’ve got joint putty and tape and stuff to put that piece back up.
I will recommend Ben Franklin plumbing to friends and family. They are honest and professional. My tech Tyler knew exactly what was going on and how to fix it! Such a relief. He also found some valves that need replacement and didn't push me to do it now. Left a quote so I knew what I would need when I was ready. Also I was given a time frame and he was prompt. I am very happy with the service provided.
AJ was friendly, professional, and clearly knew his business. He listened carefully to our concerns and recommended a practical, cost-effective solution to our ongoing problem. Rather than jumping to the most expensive option, he suggested we try this approach for six months to a year. He also clearly explained what the next steps would be if it didn’t fully resolve the issue, including the possibility of removing the flooring. We really appreciated his honesty, expertise, and willingness to start with the least invasive solution. I would gladly recommend AJ.
I cannot say enough good things about Mike and the service he provided. From start to finish, he was professional, knowledgeable, and incredibly responsive. He took the time to explain everything clearly, diagnosed the issue quickly, and completed the work with exceptional attention to detail. What really stood out was his honesty and commitment to doing the job right. He arrived on time, treated my home with respect, and left everything cleaner than he found it. It’s rare these days to find someone who genuinely cares about their customers and takes such pride in their work. If you’re looking for a plumber who is reliable, trustworthy, and delivers phenomenal service, Mike is the person to call. I highly recommend him and will absolutely use his services again in the future.
AJ came out to check a leak under my sink and found that there was no issue. I really appreciated his honesty and professionalism. He was personable, knowledgeable, and didn’t try to sell me unnecessary work. I would definitely use Ben Franklin Plumbing again and highly recommend AJ.
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