I work for a management company in St Augustine. Saturday around 4-5 pm we had an issue at one of our properties. Our normal local vendor was not available. I contacted no less than 8 plumbers who say they have emergency service and none would come out. I couldn’t believe that as again it was still fairly early, it wasn’t like it was 1 am. The next on the google list was Benjamin Franklin plumbing. The person who answered was friendly and very helpful. They worked with their dispatch to make sure someone would be out. They explained it would not be for a few hours but someone would be out. I got a call around 8:30 from Chris the tech who would be coming. He told me he was on his way and what time he would be there. Chris arrived right when he said he would. I must say Chris was fantastic. This is an older property in the heart of downtown, so things were not easy. Chris worked through everything and resolved the issue. I can’t say enough great things about Chris and the entire experience with Benjamin Franklin Plumbing. From now on, they will be my first call when I need a plumbing vendor.

Ray was honest and up-front about the work. We had an older tankless water heater and after going through some checks, he recommended that our unit was working fine and we did not need to do the service that was originally requested. He saved us a few bucks but I was more impressed that he did not push for a sale when one was not needed.

I was so impressed by the professionalism and knowledge of the technician. He was so efficient with his work and helped us make the right decision for our plumbing needs. We would definitely recommend Benjamin Franklin plumbing of Plymouth Canton and their wonderful technician Matthew.!

Great experience. They came out timely, walked us through the problems we were having, and then talked through various options and estimates. Our plumber, Zack, was patient and professional as we asked so many questions. I also appreciate that the service fee gets absorbed into the final price if you move forward with them. Not all places do that.

Tim was very helpful and quickly diagnosed our issue. We have more work to be done and hopefully tim will be involved with that work as well. This is our 3rd time using benjamin Franklin plumbing and was never disappointed.

Did a great job of fixing a water leak caused by an other contractor and needing to replace pipes and valves. Had to have the water company come out to turn off and on the water from outside and let them know it was an emergency. Came out within minutes. Thanks Patrick!

We had the wonderful experience of meeting Oscar and his team! Veteran-owned, value-based, and high-quality work. Their attention to detail is the difference maker. They ensure they are on time, and they are licensed and bonded.

I had an excellent experience with Benjamin Franklin Plumbing in Huntington Beach. Brandon was professional, punctual, and incredibly thorough. He took the time to explain the entire process clearly, which made me feel confident and informed every step of the way. The service was top notch from start to finish and was done on time, efficient, and respectful of my home. I highly recommend them if you're looking for honest, reliable plumbing service. Thanks again, Brandon!

Benjamin Franklin Plumbing provided excellent service from start to finish. The technician arrived on time, was professional, and clearly explained the work being done. The job completed was efficient with fair and transparent pricing. They're a new and upcoming business with motivated and humble personnel who are eager to serve the community's plumbing needs in all areas. Overall, a dependable and customer-focused company I would gladly recommend.

On 10/27/2025 Josh and Carson did a great job for us. The shower controls in Master Bath were faulty and required a complete replacement. This required a good bit of work. While Josh worked on the shower, Carson replaced two sink faucets. At the completion Josh pointed out a piece was missing in the shower, said everything would work, and would be back on Wednesday to finish. On 10/29/2025 Josh returned and finished up the job and even put a second screw in the shower head holder. Josh and Carson were efficient and professional. I consider them to be my plumbing specialists.