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Ben Franklin were professional, efficient and fantastic! DJ called to explain everything before starting the work. They made signing the work agreement easy and it was a breeze doing business with them. DJ for the work win!!! A+

We had Benjamin Franklin Plumbing of NWA replace our hot water heater and install a smart whole-home water shutoff system. From start to finish, the entire experience was excellent. I had the pleasure of working with three different team members throughout the process—Dillon, Sergio, and Craig—and every single one of them was incredibly helpful, professional, and easy to work with. From the initial quote to the final installation, communication was clear and timely. During the install, the team encountered a unique challenge specific to my home, and rather than pushing ahead blindly, they took the time to walk me through exactly what needed to be done, why it mattered, and how they would solve it. Their transparency and attention to detail gave me full confidence in their work. The installation was completed efficiently, and everything looks and functions great. I highly recommend them for anyone needing plumbing work done right the first time. I’ll definitely be using them again for future needs!

Jason W was able to come out super short notice to help me work through a leak in my rental home. He was prompt, on time and easy to work with. He was able to show me where the work was needed and how to best fix the leak. Highly recommended!

This is an exceptional team of technicians who consistently demonstrate professionalism, honesty, and trustworthiness. They take great pride in their work, and it truly shows in the quality of the service they provide.

Edwin was awesome. He provided a heads up, was on time and extremely polite and easy to work with. I would have no issues working with Edwin. Pricing was extremely high. I am sure these guys do great work but the bundling of “support” made a the job cost double of what their competitors charge.

I wanted an estimate on installing a gas line to a gas range, previously had electric, and in a house with galvanized pipe. I must first say that I was ultra pleased with my first AI phone interaction to make an appointment! It was better than a real person. I could understand every word she said. The voice was polite, no attitude, asked all the right questions, nothing more or less. And in fact, I got a same day appointment! On to the estimate. Steve looked at everything I had. Explained what could and couldn't be done. Explained in detail how and what would be needed for my new gas line. Word of caution, this is not an inexpensive process. The parts are expensive. But Explained as to why that was the case. Felt great about what Steve would be doing and scheduled the work.

I wanted an estimate on installing a gas line to a gas range, previously had electric, and in a house with galvanized pipe. I must first say that I was ultra pleased with my first AI phone interaction to make an appointment! It was better than a real person. I could understand every word she said. The voice was polite, no attitude, asked all the right questions, nothing more or less. And in fact, I got a same day appointment! On to the estimate. Steve looked at everything I had. Explained what could and couldn't be done. Explained in detail how and what would be needed for my new gas line. Word of caution, this is not an inexpensive process. The parts are expensive. But Explained as to why that was the case. Felt great about what Steve would be doing and scheduled the work.

Very professional, explained everything so I understood what he would do and why. He didn't try to oversell. He recommended a couple of things that would help, but no pressure. I don't normally do more than just a simple recommendation. In this case I would have to say I highly recommend them.

Jordan and Jon came out and got me squared away. Both techs were very knowledgeable and made an unpleasant experience pleasant. Thanks guys for getting us all fixed up and i will call you guys anytime I have an issue.

Matthew was amazing! Our pump broke when we lost power, he came and repaired everything! He was super professional and knowledgeable. Very dependable and left no mess for us. Excited to use our washing machine and basement bathroom with no further worries. They also quoted less than others for our repair and explained the entire process. Thank you Matthew Tacia! I would recommend this plumber to anyone.