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On one of our toughest days as homeowners, Pronto came through immediately to repair a frozen pipe that flooded our basement. It was an emotional day but Patrick G. Came and was so kind and so knowledgeable. He really put my mind at ease and went above and beyond to explain different things to my husband and I. His kindness meant so much in a rough time! He got the job done in no time. I would DEF use this company for any needs in the future!!!

Brandon and Jessie were very understanding and conscious of my situation. They provided numerous solutions and patience while waiting for my decision. Very helpful with NO pressure. After finalizing my choice, Jose and Nate arrived and immediately diagnosed the issue. Calmly and like a well oiled machine were able to snake the clog(s). Then explained then potential hazards of an old home and some prevention steps to keep in mind. When they left, everything was virtually cleaner than when they arrived. The whole experience, with all four gentlemen, was calming, professional, and reassuring.

Super impressed with my initial experience. Technician, Shawn Carnes, Was on time, very professional and very knowledgeable. It’s obvious what Benjamin Franklin‘s mission is, and I was happy to sign up and be a part of it. Definitely refreshing from a service perspective. Well done.

Our condo building had an emergency with a huge water leak. Ryan responded very quickly. Rod and Dave worked so hard and fixed the leak. Communication was great. Highly recommend this team!

⭐⭐⭐⭐⭐ Alejandro did an excellent job. He was very professional, punctual, and efficient. He quickly identified the problem and fixed it with great attention to detail. Everything was left clean and working perfectly. I really appreciated his honesty and clear communication. I would definitely recommend Alejandro to anyone looking for a reliable and skilled plumber.

Kevin Otoole with Benjamin Franklin was fantastic, knowledgeable, efficient, and professional. He explained everything clearly and replaced the part as soon as it arrived for my tankless water heater. Great service and highly recommend!

Mason is one of the best technical plumbing specialists I have ever met. He analyzed each issue in the house and then completed them in order of importance. At the end he inspected each issue to insure they were properly installed to his satisfaction. Excellent job Mason!

Marshall is outstanding! He found answers to my concerns! He even got his hands dirty checking in the ground for my water meter! I will call for further help as needed! Outstanding!! He emailed recommendations for my son to review. No repairs as yet. I have toilet issues and outrageous water bill charges. He also gave advice regarding a water filtration system I have.

Josh and Jonathan were great, they were early for the appointment and the work on the maintenance and installation was great and all work was completed that same afternoon. Very professional, the price was good and all the work was explained well and done neatly and the work area cleaned after completion. I will be happy to recommend both of them and Ben Franklin

We had water dripping down from our ceiling in our entry way due to a leaking supply line above and Bailey F. got there right on time and had us fixed up with water again in our home within two hours! Bailey was clean, very professional, punctual and he explained everything on what was going on in full detail. He serviced our heating boiler system two months prior and he provided the same excellent service then! That’s what brought us back to Freedom Plumbing for our supply line issue today! Freedom Plumbing will continue to be our go-to service for years to come. Be sure to give Bailey a raise! The guy is worth every penny!! Thank you!