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My household recently needed an urgent water heater replacement, and Benjamin Franklin Plumbing of Greenwood provided excellent service! Within 30 minutes of our initial call (with very courteous office staff), a technician was at our house to assess and make a plan. Joey was supremely professional and courteous throughout the entire process. He was very patient in hearing and answering my questions, and provided helpful information at each stage of the work, including a very quick callback when I had a question after he had left. Excellent service all around!
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Joey done a PHENOMENAL JOB! He’s personality was what I needed today. He was so professional. I was distraught. Crying and had no help. He showed up within minutes. Got the job done and calmed my nerves down. I would definitely recommend this company 1000 times! They are definitely my “Go To” plumbing company from now on! I really appreciate the customer service representative as well. She was soo nice and understanding. I called crying and sobbing during our conversation. I appreciate her patience with me.
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Very professional plumbers. Responded quickly, fair priced, and Danny did a great job! Cleaned up after themselves and wore shoe guards to protect our carpet. We have used Ben Franklin before and will definitely use them again. You can't go wrong with these guys!
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Came home to a break on the main waterline. Call was immediately answered and after some information was taken was assured someone would be on the way. Ray Garren showed up quickly and was able to identify and come up with a temporary solution to the problem to where I am not rushed on getting a more permanent fix done. He was patient and understanding and willing to listen to a customer coming down from high anxiety attack. Would be willing to work and recommend Ray and the company anytime.
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Ray was prompt, professional, and informative. This was the 4th company we’ve had out to investigate an issue with a smell from under the house but I wish this was the call we’d made first. I would recommend this company to anyone looking for a plumber in the area.
