In general, customer service is a dying breed, but not the service technicians at Benjamin Franklin Plumbing. I wanted to surprise my wife with a water softener for Christmas. I knew from my previous interactions with lead technician, Francisco Vega that I would not be disappointed. Francisco came to my residence a week before Christmas to make arrangements for the installation. He and his colleague, Joseph, arrived promptly at the time agreed upon (the day after Christmas) to do the install. The entire installation took about five hours, but it was as seamless as possible. Upon completion of the install, Francisco answered all questions we had and gave us the peace of mind that we had made a great investment. I can confirm that the soft water feels great on our skin and the reverse osmosis water (also installed as part of the package) tastes amazing! Hats off to Benjamin Franklin Plumbing, but mostly to the quality technicians they employ.

We recently had the pleasure of working with Francisco from Benjamin Franklin Plumbing, and I cannot say enough good things about the experience. He has now come out to our home three different times for three separate issues, and every single experience has been outstanding. From the moment he arrives, he is professional, friendly, and incredibly knowledgeable. He always takes the time to explain the issue in detail, answers all of our questions patiently, and makes sure we understand our options before starting the work. What really stands out is his honesty, reliability, and attention to detail. No matter the issue, he works efficiently, keeps everything clean, and makes us feel confident that the job is being done correctly. It’s rare to find someone who is not only highly skilled but also genuinely kind, respectful, and dependable. If you are looking for a plumber who truly cares about his customers and takes pride in his work, I highly recommend Francisco at Benjamin Franklin Plumbing. After three great experiences, we will definitely continue using their services in the future.

T K from Benjamin Franklin plumbing was awesome! He kept us informed about his arrival time, went over all the work and what our options were, and then reviewed and explained all the charges. His work was impeccable and everything was spotless when he left. We’ll definitely ask for T K again when we repeat with Benjamin Franklin for future services.

Benjamin Franklin Plumbing is the best. Always fast, efficient and courteous. Very thorough and polite. You will get what you pay for with these guys, every time! Kylle and Joe were absolutely awesome. Couldn’t get any better technicians!

Kyle Smith is the kind of professional you hope to find in an emergency. When water started splashing from our tankless water heater and I couldn’t even shut off the main line due to an old system, he immediately understood the urgency, even though he was in the middle of another job. He came straight over, shut off the water while I was tied up on an important business call, and then returned to finish the work at the other home. True to his word, once he was done there, he came back, fixed the issue in our garage, went out to purchase the necessary parts, and made sure our hot water was fully restored. All of this happened seamlessly while I continued my conference calls, he handled everything with efficiency, professionalism, and incredible kindness. His positive attitude and calm demeanor truly stood out. He respected my time, understood I was busy, and made sure everything was completely taken care of. Highly recommend Kyle! A reliable, responsive, and genuinely thoughtful in the way he serves his clients. He is my go to plumber in Gilbert now!