Michael was awesome, and very professional!

Never a convenient time when water pipe breakages happen! Monday evening on a holiday. I called Benjamin Franklin at 9:20 pm with an emergency call. Tom K. was the service tech assigned. He contacted me within 30 minutes of my call to let me know he was enroute. He showed up well presented, clean cut and in uniform. Very well mannered, professional, and knowledgeable. After I explained what happened and the action I had taken, he explained my options. He was thorough and made sure I understood everything. We decided on the least costly option knowing that after he opened a small hole in the drywall would determine whether I would have a larger problem or not. Fortunately for me it was not the worse case scenario and it was something Tom could fix. He was finished within a couple hours and I had water again. I cannot express enough, my gratitude for Tom K. and Benjamin Franklin. I will not hesitate to contact them for any future plumbing repairs and/or new installations.

They are very professional, courteous and knowledgeable. I highly recommend Benjamin Franklin plumbing.

The technician Nick was very good very polite and seemed to know what he was doing. He did a great job. I’m real please in my service. Thank you Benjamen Pplumbing And Nick, I live in High Point, North Carolina

Called for an estimate and they had a tech out to my house within 20 minutes on a Friday afternoon. Michael looked at the hot water heater (why I called) and did a free home inspection while he was there. He was quick and explained everything and answered my questions. They scheduled me for Monday, and Michael came back out to replace my hot water heater and fix my bathtub handles and faucets that were leaking. Whoever had done my repairs before hadn’t used the correct parts, making the work a little more difficult than expected, but Michael got the correct parts needed and got the job done! The pricing was reasonable, much less than other places I had gotten quotes from (one wanted $1000 more!), and the estimate was free which is harder to find nowadays! Several other places wanted to charge $50-$75 just to come look at it. I’m glad I found Benjamin Franklin Plumbing. I will definitely use them again should I need anything else and I recommend you use them as well! Michael was phenomenal and took the time to answer my questions and explain everything in a way that made sense!

Nick was fantastic!!!! My water filtration system blew. He diagnosed it and installed a brand new system cleanly and efficiently. Explained the whole process!!!! Really happy with the service.

Great team of professionals, handle my situation within short notice. The job was executed within a reasonable time, and installed with attention to detail. Very satisfied with the outcome, so far my systems are operating at an optimal level.

Great team of professionals, handle my situation within short notice. The job was executed within a reasonable time, and installed with attention to detail. Very satisfied with the outcome, so far my systems are operating at an optimal level.

Lucas and Sam were very friendly and professional. They were on time and got right to it….explained what they needed to do and the price for service up front. They gave me updates throughout the service so there were no surprise expenses!! They also cleaned their work space up just the way it was when they arrived. Everything works great!! I will definitely call this company back for any future service needs!

Brad got the main water shutoff replaced with a ball valve. This was my first time paying for any plumbing service so I was surprised at the price initially, but we were able to work out the exact service I needed so we could get to a better price for me. Install took about an hour.