We contacted Benjamin Franklin Plumbing because we had a leak we couldn’t locate. Joe P. was the technician/plumber who came out, and he was absolutely exceptional from start to finish. He called ahead to say he was on his way and showed up right when he said, which was very appreciated. Joe thoroughly inspected every possible source until he found the issue. He clearly explained what he was checking, how he identified the problem, and what our options were to fix it. He was professional, friendly, and went above and beyond to make sure we were satisfied after the repair. We’ll be requesting Joe specifically for any future plumbing needs. He truly represents outstanding service.

Mr. James, Trey, & Luke were the BEST TEAM to come out and fix our plumbing problems. We have called other plumbers before but always ended up back at square one. With this teams knowledge and expertise they were able fix the underlying issues!!! We are beyond grateful & feel a relief of being well taken care of.. HIGHLY RECOMMEND THIS COMPANY!!!!!

Zack was very capable and professional. He is licensed and very knowledgeable. We had several leaks and he was able to diagnose them all, gave us a quote, and made an appointment to come back and fix them. The work he did was quick, well done, and tidy. He laid down drop cloths to make sure our floor stayed nice, and wiped down each area so the work looked nice when he was done. He was kind and explained everything that needed to be done. I was very comfortable having him in our home and very happy with the work.

Luke from Benjamin Franklin Plumbing was fantastic! He showed up right on time, explained everything clearly, and got the job done quickly and professionally. He was respectful, knowledgeable, and made sure everything was working perfectly before leaving. Great experience — highly recommend asking for Luke if you can!

John did a wonderful job replacing my water heater. He put down plastic runner to protect the floor and cleaned up afterwards. He even helped me to take things out the closet so he could get to water heater. I highly recommend him.

Ilija was fantastic. Excellent communication leading up to the service appointment. High quality work from an experienced friendly professional.

Timothy came out and was very professional gave me two options on repairs. I chose the cheaper one at this time and he performed the repair quickly and efficiently. Will definitely use this company again in the future.

The installer Shaun was professional and did great work. Happy with the job. Second time we’ve used Ben Franklin and I have no complaints.

Fabrice was a thorough and competent plumber. He assessed my entire home, started and reset my water softener, answered all my questions, and gave me appropriate recommendations for upgrades and safety devices. I have hired him to install an under sink reverse osmosis water, purification system in my kitchen. I would recommend him for any future home projects. I have been using Ben Franklin for my plumbing services for over six years in this home and my previous home. I have found them to be very responsive and reasonably priced.

Had the most wonderful, timely, and professional experience with this branch. Quick response time and went above and beyond for service. Additionally, they were called back to follow up on work and moved their schedule around to accommodate. I cannot thank Sarah and Matthew enough. Exceptional service like this is rare!