Had an emergency with our water heater springing a major leak. All three service technicians (Christian, Tony, & Dylan) did a great job! Super fast response, very friendly, and professional. My wife really appreciateed the use of shoe covers as they entered the house and the care they took to keep everything as clean as possible. Great higher grade products, service, warranty, and very competitive pricing as confirmed by our son who is also in the same industry but outside of our area.
Tony gave me amazing service today and I am beyond grateful. He was incredibly kind and walked me through the situation and my options. Not only did he fix my issue quickly he also gave me piece of mind answering any other questions and concerns I had that were out of scope of the issue I was currently dealing with. I will continue to use Benjamin Franklin again and always request Tony. 10/10 experience, and very affordable straight up pricing. I needed a win today, thanks again Tony!!!
Not only did Ilija Kostadinov give me a reasonable estimate/quote, he stood by it 💯%! Some hiccups developed and he never hiked up the price. The work was completed in a timely manner. The work crew were knowledgeable. The job was completed very professionally. Once I signed with Benjamin Franklin Plumbing, Ilija Kostadinov took all the stress and challenges off my shoulders and handled ALL of it. Removing the back fence to get the backhoe in, and replacing it when finished. Breaking the concrete of the ‘patio’ , hand digging the trench out to the yard where they could use the backhoe. Laying 80 foot of new pipe from house to alley. Dump trucks of extra dirt out, then back in. Scheduling with the city to block off the alley, and to have it re-asphalted. The cement patio was replaced. And the yard put to rights before the job was considered complete. Ilija covered it ALL! And his communication with us throughout the process was ever present, but not pressured. I Highly recommend Ilija. His price was neck to neck with two other companies, not inexpensive, but well worth getting the job done correctly.
Alex and Joel both did a nice job. They were available when I needed them and arrived on time. The work was done professionally and the cost was very reasonable. I'd use them again.
Dylan has been here before for installations, and again has done a wonderful job! He is friendly and communicates very well - from letting us know his arrival time, as well as what valves and parts were being replaced to complete this job. Dylan is respectful of our home and takes care to keep everything as he found it. He was very efficient as this was a time consuming, yet proactive replacement which we hope will allow us to be problem free when it comes to our plumbing system! Dylan followed through on everything that we discussed with his coworker yesterday, and he was able to help set up an alarm system and explain how to use the app. I highly recommend this company and their employees who worked collaboratively to fix some problems and improve our current system.
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