Had an emergency with our water heater springing a major leak. All three service technicians (Christian, Tony, & Dylan) did a great job! Super fast response, very friendly, and professional. My wife really appreciateed the use of shoe covers as they entered the house and the care they took to keep everything as clean as possible. Great higher grade products, service, warranty, and very competitive pricing as confirmed by our son who is also in the same industry but outside of our area.

Tony gave me amazing service today and I am beyond grateful. He was incredibly kind and walked me through the situation and my options. Not only did he fix my issue quickly he also gave me piece of mind answering any other questions and concerns I had that were out of scope of the issue I was currently dealing with. I will continue to use Benjamin Franklin again and always request Tony. 10/10 experience, and very affordable straight up pricing. I needed a win today, thanks again Tony!!!

Both Ilija and Dylan were great! Ilija first came as we did not have hot water. He handled that problem efficiently and then checked all 4 bathrooms, kitchen and laundry room. Ilija identified quite a number of items that needed replacement and since our home is older it was very good to be made aware of those issues. Dylan then came a couple of days later and fixed all of the problems in one day! He worked all day and did an excellent job while treating our home with respect and went above and beyond to help us. Excellent company and Ilija and Dylan both super!!

Alex and Joel both did a nice job. They were available when I needed them and arrived on time. The work was done professionally and the cost was very reasonable. I'd use them again.

The hot water tank was installed in an extremely tight space. They navigated the puzzle with out a problem. Work was well done and complete