Our tech Ethan Tolliver was exceptional from start to finish. He didn’t just treat us like a customer he treated us like family. He was very knowledgeable and thorough in explaining the repairs needed. He made the whole process enjoyable. We look forward to working with Ethan and his company in the future if anything is needed. William Owens came out and replaced the power vent on our water heater. He knew his job of the repair very well. He was genuinely concerned about our lack of hot water and replaced the part in less than 30 minutes. We are very pleased by the overall service we have received so far. We had a new tankless water heater installed after the repair and the whole process was great from start to finish. Chris and Jordan were the two install techs on the tankless eater heater. They also extended our natural gas line so we could put a gas stove in. This is honestly the best experience we’ve ever had from a company. I would highly recommend them for your next service.

We are so very happy the the entire process, from them giving the free estimate to our service installer Jordan being professional and friendly and clean. He was informed and shared willingly. Just as pleasant as having to spend money could be. Thanks

I'm amazed at how much I enjoyed this plumber. Ethan my service technician is just a joy to work with. He survyed the issue, walked me through the the diagnostics and addressed the issues. Just a fun guy to be around and a great ambassador for the company. He said his profile he wants to create lasting bond with customers seemed loke fluff, but the insightful candor and skill at his job more than lived up to the hype. Just excellent value and service.

The work was performed in a professional way. Very happy with their locating and repairing the leaks in a timely manner.

We called Michael from Benjamin Franklin Plumbing after a broken pipe caused some water damage in our home. He coordinated perfectly with our drywall contractor to locate the leak and repaired it quickly. Michael was incredibly easy to talk to and very patient with all of our questions. We highly recommend Michael and the rest of the team for anyone in need of reliable plumbing services!