I'm amazed at how much I enjoyed this plumber. Ethan my service technician is just a joy to work with. He survyed the issue, walked me through the the diagnostics and addressed the issues. Just a fun guy to be around and a great ambassador for the company. He said his profile he wants to create lasting bond with customers seemed loke fluff, but the insightful candor and skill at his job more than lived up to the hype. Just excellent value and service.

Our tech Ethan Tolliver was exceptional from start to finish. He didn’t just treat us like a customer he treated us like family. He was very knowledgeable and thorough in explaining the repairs needed. He made the whole process enjoyable. We look forward to working with Ethan and his company in the future if anything is needed. William Owens came out and replaced the power vent on our water heater. He knew his job of the repair very well. He was genuinely concerned about our lack of hot water and replaced the part in less than 30 minutes. We are very pleased by the overall service we have received so far. We had a new tankless water heater installed after the repair and the whole process was great from start to finish. Chris and Jordan were the two install techs on the tankless eater heater. They also extended our natural gas line so we could put a gas stove in. This is honestly the best experience we’ve ever had from a company. I would highly recommend them for your next service.

Sewer lateral was clogged. Backup was coming out of basement floor drain in closet area. First visit (2-hrs) identified root intrusion in the pipe. Second visit (2-hrs) utilized 1,500 psi hydrojet equipment to break through two root intrusion locations in the pipe. The technicians were very knowledgeable, professional and informative. They were on-time and were very respectful of the property. The access and work areas were left exactly as they were. I was also advised to use Root-X twice per year. The first visit change was $470… but I received a credit for this amount on the second visit since they didn’t have the hydrojet equipment with them. The second visit (hydrojet) cost $1,500… but I was only charged $1,030 (total for the entire job). I was ecstatic about the entire experience. I highly recommend Benjamin Franklin Plumbing.

Luis did a great job. He arrived on time, was friendly and polite and completed the job for me quickly and professionally. The drain for my new washer dryer was clogged. He got it flowing quickly.

I am so happy I decided to get a second opinion and called Benjamin Franklin! After a disappointing experience with Roto Rooter I called Benjamin Franklin and the technician, Casey, was a million times better. He found our access point, which Roto said we didn’t have, less than a minute being in our basement. Explained so much more than the other guy and he ran a camera confirming there was no blockage. Roto didn’t run a camera but wanted to charge us $480 for a problem we didn’t even have just assumed we did and said a camera would be ran after the service they wanted to preform. The free in home estimate Roto offered was the guy just looking at the pipes not in them and again couldn’t find the access point. Paying Benjamin’s service fee was absolutely worth it because they actually inspected things unlike Rotos free in home inspection! To know there wasn’t any blockage just with our plumbing being the original to the 1904 built home, but our plumbing running a bit slower and the smell can be fixed by changing a section of pipe was great to hear! Thank you Benjamin Franklin for a complete 180 experience from the other guys!