Our tech Ethan Tolliver was exceptional from start to finish. He didn’t just treat us like a customer he treated us like family. He was very knowledgeable and thorough in explaining the repairs needed. He made the whole process enjoyable. We look forward to working with Ethan and his company in the future if anything is needed. William Owens came out and replaced the power vent on our water heater. He knew his job of the repair very well. He was genuinely concerned about our lack of hot water and replaced the part in less than 30 minutes. We are very pleased by the overall service we have received so far. We had a new tankless water heater installed after the repair and the whole process was great from start to finish. Chris and Jordan were the two install techs on the tankless eater heater. They also extended our natural gas line so we could put a gas stove in. This is honestly the best experience we’ve ever had from a company. I would highly recommend them for your next service.

Sewer lateral was clogged. Backup was coming out of basement floor drain in closet area. First visit (2-hrs) identified root intrusion in the pipe. Second visit (2-hrs) utilized 1,500 psi hydrojet equipment to break through two root intrusion locations in the pipe. The technicians were very knowledgeable, professional and informative. They were on-time and were very respectful of the property. The access and work areas were left exactly as they were. I was also advised to use Root-X twice per year. The first visit change was $470… but I received a credit for this amount on the second visit since they didn’t have the hydrojet equipment with them. The second visit (hydrojet) cost $1,500… but I was only charged $1,030 (total for the entire job). I was ecstatic about the entire experience. I highly recommend Benjamin Franklin Plumbing.

This is a review for Chris Herron and Jordan. On Oct.23,2025 they did a huge job at our home. Replaced the main stack and all remaining cast iron from 2nd floor down. 100 plus year old house with on-going plumbing issues.They spent entire day at it .These guys did not stop until finished.Easy to work with and explaining what they needed to do. Chris has been here before and very professional, knows what he is doing. Highly recommend to anyone. Thanks for a job well done.

Luis did a great job. He arrived on time, was friendly and polite and completed the job for me quickly and professionally. The drain for my new washer dryer was clogged. He got it flowing quickly.

William Owen’s was great. He unclogged my toilet and my sisters bathroom sink. It might of been earlier than expected but the company did a good job texting me to let me know he was on his way