I am so happy with the work Mr. Gustavo Rocha has done, which was a challenging water heater. After his work was done, he made sure everything was working properly and efficiently. He took the time to explain everything clearly and easy to understand what problem I was facing. I definitely recommend Franklin services to any other families or friends. Thank you Mr. Gustavo Rocha.

Excellent service regarding my a/c drain pipe in my guest bathroom sink area. The Contractor was very polite and professional regarding the price and work performed. I highly recommend them for all your plumbing needs

Danny did an excellent job cleaning out my sink drain. He was professional, punctual, and clearly knew what he was doing. He explained the issue, worked efficiently, and left everything clean when he was finished. The drain is flowing perfectly now. Great service overall—I’d definitely recommend Danny and would call him again for any future plumbing needs.

Called Benjamin Plumbing on Saturday with clogged sewer line. Shortly after I spoke with the call center, I received a call from Jacob, letting me know he was on his way. He arrived at the house, went through a few things with me on what he planned on doing to find the issue. Jacob went right to work and within a few hrs had scoped, jetted and fixed our issue. He was very knowledgeable and explained everything he was doing as he completed the work. He was very professional and courteous. I would recommend Benjamin Franklin to anyone in need of plumbing service.

Kevin was able to send out 2 guys to work on the clog that was outside of my house and causing me not to be able to flush or use any water. I would have had to wait over the weekend if he did not take the time to help me out. Great service.

Oakly was great! He gave notice prior to his arrival so I had time to put my pets away. He got the repair done rather quickly and the pipe work looks better than when he started. Oakly was also very nice to myself and my neighbor and their dog on his way out.

I had a “simple” valve swap, or so we thought lol! Kevin came in with tools to handle the job which gave him the biggest fight he’s had! Done the work in a professional and quality manner and installed the new cartridge and handle. These guys are highly recommended!

Ben (ironic I know) was fantastic, both with his knowledge and attention to detail. He was able to diagnose my problem, give me options, and fix the problem in what I consider record time. Cannot recommend enough, please reach out to them anytime you have plumbing needs!

I had a cook top installed and I smelled a faint smell of gas and called Atmos gas company (first mistake) they came out and said my cook top lines needed tightened but stated when they cut it off at the stove my gas was still going so they turned my gas off in my entire house stating that I had a leak without having me turn off my appliances including my heat. This was 12/23 right before Christmas and took my meter which meant I had to get a leak inspection from a licensed plumber and a city inspection which is very costly. I couldn’t get anyone to come out due to the holidays and the earliest I could get someone was 12/31 which was Swat plumbing (do not recommend) and they was trying to charge an ungodly amount and what they described needed to be done for a leak inspection was not what I googled and said it would take 4 to 6 hours(not true) but I prayed about it and called Benjamin Franklin plumbing the lady said she could get somebody out TODAY!! When I tell you ATHENS CLINKSCALE IS AN ANGEL I mean it, he not only fixed my issue he calls with me and spoke with Atmos (Gas company) and explained that the technician that came out did not diagnose the gas issue properly and that I should not be charged for a permit and convinced them to turn my gas back on that night within an hour I was up an running. In today’s society you don’t find honest companies like this or customer service. This was NEW YEARS EVE! and he did try to price gouge me or get over this company is definitely a HIGHLY RECOMMEND!!!! and Athen is definitely a great asset to any company!

Great experience! I called at 10 AM on New Year’s Eve. I was given a service window between 12 and 3. The tech was in my parking lot by 11:40. Saxon was the tech who was assigned, and he was absolutely wonderful! Polite, professional, kind. There was an issue with the shower handle in my son’s bathroom, I knew it needed to be replaced with the original trim, which I had gone out and bought earlier. Saxon actually tried to just tweak what was on there first to make it work - he could’ve just defaulted right to the replacement. 10/10 For service, I would rate higher if I could. The pricing was a little high, but that wasn’t his fault, And honestly, I was just grateful to have my son’s shower working again within a couple of hours on a holiday. It was leaking a steady stream, so the water bill could’ve been catastrophic if it had gone on. we’ve had issues with that Shower before, and once I told him all the details of what has gone on before, he knew exactly what was going on. He also gave tips to prevent this from happening in the future. Saxon is a gem of an employee! I hope to not need plumbing services again, but in the future, I will not hesitate to contact Benjamin Franklin.