Jacob was very personable and knowledgeable about what we need to have done. Update: He was on time on the arranged date and did a great job installing our toilet and three new faucets. Would very much recommend him and the company. P.S. They gave us a military discount which was very much appreciated.
Great experience! Call this morning at 9:00 with frozen pipes, PJ was here by 1:00 and we were six shortly after. PJ was great, explained everything throughly! Great experience, I would highly recommend.
The most pristine, versatile mechanically skilled plumber Mr. Shawn Bowen of Benjamin Franklin Plumbing arrived at my home after my call for their plumbing services. Thus, no work was required, Mr. Shawn provided extremely helpful advice for the possibilities any future issues. Mr. Bowen’s curtesy, knowledge and attentiveness, with certainty, has earned my respect and reliance of Benjamin Franklin Plumbing services.
Great service! Prompt, professional, and explained everything with good detail. Price was very reasonable. I highly recommend Ben Franklin. I called them after receiving a promo offer in Valupak. I would definitely recommend them! Matt and Daunte were great!
Made an online appointment and was contacted the same day to have someone come in one day. Customer service was exceptional especially considering rd conditions due to recent wintery weather. The technician Jeff Gulliver was great as well with getting everything set and up and explaining what went wrong and things to look out for. Highly recommend Benjamin Franklin to anyone in the triad for their plumbing needs.
I called Benjamin Franklin yesterday when all the roads were iced over hoping to get on the “list” for someone to come when the ice melted. I was called the next day with a plumber on his way. Within an hour the water heater was fixed and I took a shower 1 hour later. That was service!! Josh and Tanner were professional and worked quickly. Josh explained three options, no pressure to choose, but just the facts!!. I am so happy to have hot water.
I’d give more stars if I could. We’ve been customers for more than ten years and they have always been great but this most recent service call was somehow even better. Matthew was conscientious and really listened to what the issue was. He had thoughtful ideas of how to fix the issue, not just “replace parts until something fixes the problem”. Rare these days. Almost as good was the office finding a way to get us a same-day service call the day before the ice storm hit.
Excellent service from start to finish. Nick A kept us fully in the loop throughout the entire process, explaining what was happening and what to expect next, which we really appreciated. Very polite, professional, and easy to work with. It’s rare to find someone so communicative and respectful—highly recommend!
These guys are the epitome of professionalism and courtesy. Their work is top notch. Would recommend them any day!
Arrived on time (Isreal) very professional explained everything in great detail. Offered maintenance tips. Completely satisfied our plumbing concerns. Would highly recommend this company.
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