Kyle was fantastic. My water heater started leaking and it was about 20 years old, so it was definitely time for a replacement. Kyle arrived right on time, explained everything clearly, and answered all of my questions without rushing. The whole process was smooth and professional, and I’m very happy with the new installation and the service overall. Highly recommend!

Both Ilija and Dylan were great! Ilija first came as we did not have hot water. He handled that problem efficiently and then checked all 4 bathrooms, kitchen and laundry room. Ilija identified quite a number of items that needed replacement and since our home is older it was very good to be made aware of those issues. Dylan then came a couple of days later and fixed all of the problems in one day! He worked all day and did an excellent job while treating our home with respect and went above and beyond to help us. Excellent company and Ilija and Dylan both super!!

We had a water leak; Ben Franklin responded quickly and repaired the leak on February 2, 2026. The 1st technician noticed a few other areas of concern. This being are secondary home, we thought it a good idea to have these issues addressed. We scheduled the balance of the repairs to be completed on another date. The 2nd technician repaired the balance of the issues. Both Kevin and Marshall were on time and great to interact with! We did have a stumble on the billing side, but this matter was resolved with a call to Elliott. Thank you to all!

Kyle was super helpful and knowledgeable. He not only installed our new garbage disposal with quality but he answered any questions we had and explained any process with us. I highly recommend him Benjamin Franklin plumbing.

Israel was fantastic. Seemed a little pricey for a leak repair, but I don’t mind as the company was extremely responsive, courteous, professional and has always been reliable.

They were wonderful! And patient. They walked me through everything that they were doing and gave me a great price. Thank you Benjamin Franklin Plumbing!

We were very satisfied with the quick response in regards to having our water heater replaced. We spoke with a representative on Saturday and they were here Monday morning.Their efficiency, knowledge, and professionalism were top-notch! Would highly recommend their services. Thank you!

John came and was very knowledgeable about my situation. He explained everything to me thoroughly and explained what was the best option for situation. I really appreciate the timely manner and he's professionalism. We'll definitely use again. For any other plumbing needs.

Highly recommend! We had an issue with our water heater and Nick and his team quickly identified and fixed the problem. I appreciate that they took the time to educate me on what the problem was and solutions available. Overall, they were responsive, nice, and knowledgeable. I highly recommend them if you are looking for a plumber you can trust in the Westerville area.

Benjamin Franklin Plumbing did an excellent job installing my garbage disposal. They were the first company to get back to me when I was requesting a quote. They gave me a quote over the phone, and their prices were straightforward and extremely reasonable. Jacob Morris did a great job. He was fast, cleaned up everything, and even provided some helpful information for future garbage disposal purchases. I highly recommend this company and only wish I had found them sooner.