Josh Lovato did an outstanding job to fix an ongoing plumbing issue with our commodes. He was a great listener and knew exactly what to do to remedy the problem. We appreciate his conscientious work ethic and problem-solving skills. We highly recommend him and will request Josh if we ever need plumbing work again. We also appreciate the clear and concise manner in which the Benjamin Franklin billing process is explained. We are extremely satisfied customers!
- Allen and Kay D.Wilmington, NC
Set up an appointment using the 1-800 number and was able to be scheduled very quickly. The plumbing technician arrived and diagnosed the problem within a minute or two. A small part needed to be ordered which Brock offered to take care of. Positive experience overall and not having to order the part myself was very helpful. The tech was friendly, professional and knowledgeable. I will definitely recommend your company to everyone I know.
- Donna M.Leland, NC
Each visit is always handled superbly from start to finish. Easy to make appointments, always prompt, and always solve any problem. What more could you ask for?
- Richard W.Wilmington, NC
Hunter was extremely professional and knowledgeable. Setting up appointments with the company was easy. Will definitely work with them again!
Patrick is a true professional.
- Marcia & Lynn S.Wilmington, NC
Brock was amazing and I was happy with how fast he was able to install our new water heater.
- Jason W.Leland, NC
I appreciate their honesty and attentiveness to my needs. They were very thorough and I appreciate the work done promptly and completely.
Hunter was AMAZING! Same day service call, thorough attention to detail, very respectful, tolerated me hovering with a constant flow of questions, and was very diligent with cleaning up behind himself. Yes, the price for a hot water heater to be replaced was shocking, but Hunter explained and reviewed the pros and cons to me. I never felt pressured or up sold. Yes, pricey, but I do feel taken care of.
- Nina S.Leland, NC
Used Benjamin Franklin plumbing when my hot water heater burst, they were punctual and fast. So impressed I called them to install a whole house filtration system. Ended up getting a service plan, not expensive and I know I can call them with any issue. My experience is when you desperately need a plumber you shouldn't have to find one first.
We had an emergency when a leak began flooding our neighbors yard, and we needed to conserve water usage until it could be addressed. This folks had someone here quickly, even though they already had a full schedule, and David has us back to normal within a couple of hours! Since the problem was a faulty part that they had installed the previous year, it was still under warranty, and we weren't charged a dime! We love knowing that Ben Franklin has our backs! We highly recommend this company! We use them for every day plumbing, yearly inspections, upgrades, and emergencies, and we're always impressed with their work and their pricing! Thanks again, folks!
Cody is very professional and explains what he is doing. Very friendly!
- Adam P.Sneads Ferry, NC
I called for a leak in my house. They sent out Hunter the same day. The leak was more complicated than I thought. Hunter persisted to find the leak as well as our water turn off valve (which was quite a feat). He was knowledgeable, professional, and thorough. He made sure I understood everything before he left. I highly recommend This company and will be calling them again in the future.
Vince Schinchirimini was AMAZING!!!. He completed 4 jobs at our home in Elkton, MD. He repaired a leaking toilet - which was the original reason why we needed him to come out. But additionally, he replaced a spill valve, a faucet AND a bathroom sink. I cannot speak highly enough for his professionalism, courtesy and timeliness with his repair. Not only did he do all of this work for me, BUT he also cleaned everything. When he was done his work, he put things back from where he moved them in order to complete his work. As long as he is working for Benjamin Franklin Plumbing, I will continue to use the company. Thank You So Much Vince on behalf of the Reardon/Dorsett household.
Cody came to my house to fix a hole in a pipe down under concrete. He had a helper by the name of Patrick. They were both very professional got the job done quickly and done perfectly I now have hot water to my kitchen sink, dishwasher, and my washing machine. There's nobody I would recommend better then Cody, Patrick, and Benjamin Franklin Plumbing. They will take care of all of your plumbing needs.
My technician was Lorenzo G. He repaired a safety valve on the hot water heater and explained the problem in detail. He also showed me the affected parts. He checked all the plumbing fixtures in the house to make sure everything was working efficiently. He was very nice, polite, and knowledgeable about his work. I would definitely call on Lorenzo for any problems that might occur in the future.
Very knowledgeable in what needed to be done. Very pleased with service. Friendly and explained in detail what was going to be done. Thank you for sending this good guy.
- DIxie M.Leland, NC
Had someone out to install a water filtration system. He was super nice and knowledgeable and was even able to help me work around some unforeseen complications with our project. Fully recommend and will be a returning customer if I ever need plumbing work done again!
Dan came on time and did a great job with our outside faucets. We are very pleased with the work and will not hesitate to call again when we need him. Happy New Year to y'all! I also will recommend you to my friends.
- Judy & Gustavo G.Leland, NC
The professional Ben Franklin sent was a great worker. He is honest and genuine. Very polite and kept us in the loop with the work that was required. This was the third time we used BF. We are 100 satisfied and we will use BF again should the need arises.