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Matt was our service technician. He was efficient and was able to identify the root cause of our back up. We have been dealing with this issue for months and have had multiple service visits and finally Matt was able to get to the bottom of it for us. We are finally getting the problem fixed. Thank you a million times over Matt!
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My water heater was 16 years old. I thought I was just going to get an estimate for a new one and imagined it would take a long time to install. They had one on the truck and it was installed in one hour. Very professional. Highly recommended.
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We had a new dishwasher installed today. Michael did a great job. He took his time explaining everything he had to do and why. He went above and beyond to make sure we didn’t have any problems. His knowledge and experience along with his care for customer satisfaction made this a very pleasant experience. I’ll definitely be a lifelong Benjamin Franklin customer. Thank you again Michael! -Chrissy & Jay at 85 Vandever
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After helping our daughter purchase a home in Wilmington, we had Brian and Austin dispatched to start the kitchen and bathroom plumbing work that was needed in the remodel. Not only did they do the work with excellence but also answered all of our annoying and detailed questions along the way to make sure we were doing the right things a the right times. Absolutely loved our experience in working with both of them! They'll forever be our go-to plumbers for this home!! Thanks so much Brian and Austin!!!
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Brian was very professional and knowledgeable about the water filtration and softener system I need to get installed in my house. I was pleased with his consult and assessment of the ask.
