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Reviews

    • Called your company for service on Monday, 3/17/20. My husband and I were very satisfied with John's work. He got our drain opened pretty quickly. He is a great representation of your company. He has a very nice demeanor and he is very thorough. Thanks for the prompt service. We would not hesitate to call your company for future needs.
      - Joanne B. Wilmington, DE
    • I was more than pleased with Benjamin Franklin from the very beginning. The receptionist was very pleasant during our phone conversation. Justin showed up within a few hours after I placed the call, he was professional and very pleasant and polite. My gas hot water heater was changed out and taken care of in no time at all, I was worried I'd be without hot water for several days since my experience happened close to the weekend but that was not the case with Benjamin Franklin, they took care of everything very promptly!! I was very pleased and would most definitely use them again. Thanks to Justin for a most
      pleasant and reassuring experience.

      - Kay M.
    • I had two unbelievable technicians to assist me to do an annual inspection. The two were very professional and and knowledgeable regarding the issues I was concerned about. They did rush but did a very thorough and detailed inspection. I purchase a toilet and it was installed to my satisfaction! The one technician name was Brian Booth! Not sure of the other technician name. I was informed that I would have to contact my water company to turn off the water to complete an issue in my home and I will request Brian to complete the work.

      - Sylvester J.
    • Sean McDonough did a wonderful job identified a dead sump pump and replaced it with a new one within reasonable time. He was professional and friendly! I highly recommended him to anyone who needs plumbing work! The only thing I wish that the cost would be a bit less, but in this case I guess you get what you paid for because the new sump pump has metal case instead of plastic and it also has 2 switches instead of 1 switch from the old one. Finally, I’m glad that he was able to come on same day that I called. Thank you, Sean! Also want to thank the girl at the office who took my call!

      Best Regards,

      The Nguyen family
      - V. N. New Castle, DE
    • I called 2 other plumbers and they said they would be out in 24-48 hours.. When I explained the problem to your agent (which was excellent and very professional) she felt it was an emergency and had someone here in 45 minutes. The job could not be done and the person came out at about 8:15 the next morning and completed the jobgot the job. Both gentlemen that came out were outstanding and a real tribute to your company. I now know who I will call in the future and tell everyone about the great service I received. The cost was high but I figured it would be in that ballpark. Thank you so much and you will hear from me again.

      - Jerry W.
    • After calling Ben Franklin for a plumbing problem, which was handled quickly and professionally, they found another problem that, to fix, would involve cutting big holes in walls, which led me to want to get a remodel out of the way. They walked me through every step, gave me the options, helped me keep to the budget I wanted, and I ended up in a far better place than where I started from. High quality, excellent people to work with, and got it done faster than originally estimated, so I recommend them as highly as I can.

      - Steven L.
    • Justin was awesome! We are remodeling our bathroom and we needed the toilet pipe drain cut so the flange could be flush to our new tile flooring. Justin was friendly, efficient and very knowledgeable. We definitely will use Benjamin Franklin plumbing for all our future needs!
      - Taylor D.