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Shaun called and provided the time he would be arrived. He arrived on time, quickly evaluated what needed to be done and immediately started. He completed the job promptly and cleaned up after he was done and asked if everything was done correctly. He also mentioned if the same that required the repair started again to call and they would come out
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Ben Franklin plumbing was great from the first inquiry I made on thumbtack. Responded next day, and had availability exactly when I needed! Got confirmation call from tech, within arrival window, he was there in 15minutes, problem assessed, options quoted, to final resolution of issue I abt an hr. Forrest was awesome- professional, friendly, thorough. Cost was what I roughly expected but better, it was not more massive issue, nipped early. I highly recommend, and they are my contact and company for future issues!! Already in my contact list! 🙂🙂
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They came 40 minutes after I called about my plumbing emergency. Shawn was very professional. He went over the process and billing before he started the work. It was a bigger job than anticipated, but he was able to stop the leak, so we could use our facilities and schedule an appointment quickly.
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Shaun is an outstanding technician . He is professional , knowledgeable and thorough . Shaun patiently answered all of my questions and gave me quotes for each job . He cleaned up in each area that he worked . Highly organized and skilled in his profession. I would recommend Shaun for all plumbing issues. 😃
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Matt was our service technician. He was efficient and was able to identify the root cause of our back up. We have been dealing with this issue for months and have had multiple service visits and finally Matt was able to get to the bottom of it for us. We are finally getting the problem fixed. Thank you a million times over Matt!
