Great service, particularly Douglas. He was thorough, professional, friendly, and knew exactly what he was doing. I would recommend.

David Rice and Hercules were amazing replacing our 2 40g water heaters in the attic. Customer service on point, arrived when they said they would, placed blankets down throughout the house and didnt leave any trash or materials behind. Highly recommend Benjamin Franklin Plumbing!

Kyle was great! He explained a hot water problem I’ve had forever so that I can finally understand what the issue is and that the builder had installed a regulator for a tank system when I have a tankless system!!! He flushed everything out for me and even went so far as to call to see how much it would be to remove the regulator. He really went the extra mile for me! What a great employee!

On one of our toughest days as homeowners, Pronto came through immediately to repair a frozen pipe that flooded our basement. It was an emotional day but Patrick G. Came and was so kind and so knowledgeable. He really put my mind at ease and went above and beyond to explain different things to my husband and I. His kindness meant so much in a rough time! He got the job done in no time. I would DEF use this company for any needs in the future!!!

Avery and Andrew were here on time, acted respectfully and did a great job fixing a problem we had lived with for too long. We would fully recommend them and wouldn't hesitate to call them again!

Brandon and Jessie were very understanding and conscious of my situation. They provided numerous solutions and patience while waiting for my decision. Very helpful with NO pressure. After finalizing my choice, Jose and Nate arrived and immediately diagnosed the issue. Calmly and like a well oiled machine were able to snake the clog(s). Then explained then potential hazards of an old home and some prevention steps to keep in mind. When they left, everything was virtually cleaner than when they arrived. The whole experience, with all four gentlemen, was calming, professional, and reassuring.

Super impressed with my initial experience. Technician, Shawn Carnes, Was on time, very professional and very knowledgeable. It’s obvious what Benjamin Franklin‘s mission is, and I was happy to sign up and be a part of it. Definitely refreshing from a service perspective. Well done.

Had yearly inspection done. Austin Strong was very thorough. Showed me pics of issue with piping and we discussed potential changes. Very personable tech.

Our condo building had an emergency with a huge water leak. Ryan responded very quickly. Rod and Dave worked so hard and fixed the leak. Communication was great. Highly recommend this team!

⭐⭐⭐⭐⭐ Alejandro did an excellent job. He was very professional, punctual, and efficient. He quickly identified the problem and fixed it with great attention to detail. Everything was left clean and working perfectly. I really appreciated his honesty and clear communication. I would definitely recommend Alejandro to anyone looking for a reliable and skilled plumber.