In general, customer service is a dying breed, but not the service technicians at Benjamin Franklin Plumbing. I wanted to surprise my wife with a water softener for Christmas. I knew from my previous interactions with lead technician, Francisco Vega that I would not be disappointed. Francisco came to my residence a week before Christmas to make arrangements for the installation. He and his colleague, Joseph, arrived promptly at the time agreed upon (the day after Christmas) to do the install. The entire installation took about five hours, but it was as seamless as possible. Upon completion of the install, Francisco answered all questions we had and gave us the peace of mind that we had made a great investment. I can confirm that the soft water feels great on our skin and the reverse osmosis water (also installed as part of the package) tastes amazing! Hats off to Benjamin Franklin Plumbing, but mostly to the quality technicians they employ.

Amazing service from the person who answered the phone to the plumbers, Luke Stelly & Alex Baudoin, who solved the issue. Ben Franklin Plumbing is top notch and my go-to plumbing company in town. Thanks for making the process hassle free

Technician, Justin, very friendly, and knowledgeable of anything you asked him reguarding the problem we had today, was able to handle our problem and solve the situation with very good work done efficiently and professionally! Thanks for helping us today Justin, and have a good new year!, the new toilet looks great, great job! Well done!

Excellent service from start to finish. The plumber was punctual, knowledgeable, and efficient. The issue was fixed properly, and the pricing was fair. I appreciate the professionalism and would recommend this company to anyone needing plumbing work.

I had a broken water pipe that needed immediate repair, and Ben from Benjamin Franklin Plumbing did an excellent job. The plumber was professional, knowledgeable, and efficient from start to finish. He clearly explained the issue, fixed it properly, and made sure everything was working before leaving. The work was done cleanly and with care, and the whole experience was stress-free. I would absolutely recommend them to anyone needing reliable plumbing service.

Lonnie came in and changed my hot water heater in 3 hours super professional and knowledgeable when I asked questions. Definitely will be requesting him for any additional repairs I need around my home.

They have helped me out in a pinch on two separate occasions. They are super professional and very knowledgeable. Absolutely no complaints! Jake was so friendly when he arrived to fix my issue this morning and I couldnt be happier! Overall great experience. Thank you for fixing the pinhole leak in my water line. Seriously a christmas blessing!

Scott was outstanding from start to finish. He walked through the entire situation we were dealing every step of the way. We are quite fortunate to have had him take the call to come to our home. T.K. and Joseph joined Scott to complete the work we needed done and the did a great job! Thanks for everything gentlemen!

Appreciate Benjamin Franklin Plumbing always coming to my home when in need of service. I found myself with no water coming into my home this morning. Carlos Zavala is exemplary - always polite and professional. Explaining as he goes and provided me with the needed fix within a few hours. I now have water in my home and ready for my Holiday. Thank you Carlos and Benjamin Franklin

I had a plumbing emergency when my kitchen sink clogged around 3:00 pm—the same day I was hosting a party for 35 guests at 6:00 pm. I called Benjamin Franklin Plumbing, and they sent Brandon. He was absolutely great. He fixed the problem very quickly and saved my party. The next day, Brandon came back to check a small leak under the sink and fixed it just as quickly. He had a great attitude, was very professional, and didn’t charge extra for the follow-up repair. This is a great company with excellent customer service. I will definitely use them again and highly recommend Brandon.