Craig and Sergio were fantastic! A less-than-hot shower on Thursday night led to discovering a pilot light out on our hot water heater going into the Labor Day weekend. Craig and Sergio showed up and quickly/efficiently diagnosed our issue. While we weren’t happy about having to get a new heater, we knew we had to do it because we all need hot water! Craig/Sergio explained everything to us, including price and what all was covered, and Craig had the new heater installed and up and running in about 2 hours. Courteous, knowledgeable, professional and efficient. The people at the office were equally fantastic and took good care of us. I would *ABSOLUTELY* recommend the great folks at Benjamin Franklin Plumbing of NWA for all of your plumbing needs - BRAVO! 👍🏻😎❤️

They came the same day I called even though it was nothing urgent. Just a consult on how to go about putting in a drain for my pool into the sewer line. After exchanging several ideas and given a couple quoted options, I decided on the best option and they were there a few days later. It took about 6 hours. Ethan and Sergio were very thorough and considerate of my opinion when slight adjustments had to be made. Extremely happy with the results and even happier that they will be following up with a custom removable drain pipe from the sand filter to the drain so I don’t have to use a rubber hose anymore and make winterizing easier. They went the extra mile and it’s much appreciated! Thank you!

I have looked for years for a reliable, affordable plumbing service here in NWA. I had a plumbing emerency on the weekend and they did not charge me an arm and a leg to help. The best parts are the quality of work and the service. You actually speak to a real, live, honest-to-goodness person each and every time you call. They are very responsive. The quality of Aaron's work is top notch! Cannot recommend them highly enough!

Craig was very thorough and explained the bad news to me very nicely. I was shocked at the $5,000 price. So I asked perplexity how much to replace a grinding sump pump. I learned Craig gave me a fair price. I will use him again on my 6 rentals.

I 100% would refer any plumbing work to Benjamin Franklin Plumbing of NWA. Their work was done precisely and in a very timely matter. What I truly loved the most is their communication with their customer. Aaron stayed in great communication with me. In their text communication system you also get a description of who is coming to service you! There is only positive words to say for this business! You will NOT be disappointed!