We had Benjamin Franklin Plumbing of NWA replace our hot water heater and install a smart whole-home water shutoff system. From start to finish, the entire experience was excellent. I had the pleasure of working with three different team members throughout the process—Dillon, Sergio, and Craig—and every single one of them was incredibly helpful, professional, and easy to work with. From the initial quote to the final installation, communication was clear and timely. During the install, the team encountered a unique challenge specific to my home, and rather than pushing ahead blindly, they took the time to walk me through exactly what needed to be done, why it mattered, and how they would solve it. Their transparency and attention to detail gave me full confidence in their work. The installation was completed efficiently, and everything looks and functions great. I highly recommend them for anyone needing plumbing work done right the first time. I’ll definitely be using them again for future needs!

Craig and Sergio were fantastic! A less-than-hot shower on Thursday night led to discovering a pilot light out on our hot water heater going into the Labor Day weekend. Craig and Sergio showed up and quickly/efficiently diagnosed our issue. While we weren’t happy about having to get a new heater, we knew we had to do it because we all need hot water! Craig/Sergio explained everything to us, including price and what all was covered, and Craig had the new heater installed and up and running in about 2 hours. Courteous, knowledgeable, professional and efficient. The people at the office were equally fantastic and took good care of us. I would *ABSOLUTELY* recommend the great folks at Benjamin Franklin Plumbing of NWA for all of your plumbing needs - BRAVO! 👍🏻😎❤️

Aaron and other 2 gentlemen helped me find the gas leak and fix it quickly. He was a thorough professional, explained me everything clearly along and took care of it. He was fantastic, Thank you for helping!! While I am happy with the service, I found them to be very costly..

Aaron P. is great in all regards! Really helps us understand our issues and does quality work. On top of that he is just a really nice guy who represents Benjamin Franklin well and is a pleasure to work with. Big shout out to Aaron!