We had Benjamin Franklin Plumbing of NWA replace our hot water heater and install a smart whole-home water shutoff system. From start to finish, the entire experience was excellent. I had the pleasure of working with three different team members throughout the process—Dillon, Sergio, and Craig—and every single one of them was incredibly helpful, professional, and easy to work with. From the initial quote to the final installation, communication was clear and timely. During the install, the team encountered a unique challenge specific to my home, and rather than pushing ahead blindly, they took the time to walk me through exactly what needed to be done, why it mattered, and how they would solve it. Their transparency and attention to detail gave me full confidence in their work. The installation was completed efficiently, and everything looks and functions great. I highly recommend them for anyone needing plumbing work done right the first time. I’ll definitely be using them again for future needs!

Craig and Sergio were fantastic! A less-than-hot shower on Thursday night led to discovering a pilot light out on our hot water heater going into the Labor Day weekend. Craig and Sergio showed up and quickly/efficiently diagnosed our issue. While we weren’t happy about having to get a new heater, we knew we had to do it because we all need hot water! Craig/Sergio explained everything to us, including price and what all was covered, and Craig had the new heater installed and up and running in about 2 hours. Courteous, knowledgeable, professional and efficient. The people at the office were equally fantastic and took good care of us. I would *ABSOLUTELY* recommend the great folks at Benjamin Franklin Plumbing of NWA for all of your plumbing needs - BRAVO! 👍🏻😎❤️

We were extremely happy with Benjamin Franklin Plumbing. We noticed a water leak late one night and they had a team out to us the next morning. Dillion and Sergio did an amazing job diagnosing our water leak and fixing it promptly. They also installed a new faucet for us while they were working and did an excellent job. Dillion was extremely knowledgeable and even suggested several precautionary improvements we could make to ensure the longevity of our new faucet.

We had a clogged drain that we just could not get unclogged. We tried drano, plunger, toilet snake everything. We gave up and had to call a plumber. I had heard Ben Franklin does a great job so I reached out. Their website allows you to schedule a job. They reached out to confirm. Once on site Andrew did a great job. Had us back up and flushing in no time. They were very courteous and informative. We plan to use them for all our plumbing needs moving forward. 10/10. Would recommend

Craig was very thorough and explained the bad news to me very nicely. I was shocked at the $5,000 price. So I asked perplexity how much to replace a grinding sump pump. I learned Craig gave me a fair price. I will use him again on my 6 rentals.