We had Benjamin Franklin Plumbing of NWA replace our hot water heater and install a smart whole-home water shutoff system. From start to finish, the entire experience was excellent. I had the pleasure of working with three different team members throughout the process—Dillon, Sergio, and Craig—and every single one of them was incredibly helpful, professional, and easy to work with. From the initial quote to the final installation, communication was clear and timely. During the install, the team encountered a unique challenge specific to my home, and rather than pushing ahead blindly, they took the time to walk me through exactly what needed to be done, why it mattered, and how they would solve it. Their transparency and attention to detail gave me full confidence in their work. The installation was completed efficiently, and everything looks and functions great. I highly recommend them for anyone needing plumbing work done right the first time. I’ll definitely be using them again for future needs!

They came the same day I called even though it was nothing urgent. Just a consult on how to go about putting in a drain for my pool into the sewer line. After exchanging several ideas and given a couple quoted options, I decided on the best option and they were there a few days later. It took about 6 hours. Ethan and Sergio were very thorough and considerate of my opinion when slight adjustments had to be made. Extremely happy with the results and even happier that they will be following up with a custom removable drain pipe from the sand filter to the drain so I don’t have to use a rubber hose anymore and make winterizing easier. They went the extra mile and it’s much appreciated! Thank you!

I have looked for years for a reliable, affordable plumbing service here in NWA. I had a plumbing emerency on the weekend and they did not charge me an arm and a leg to help. The best parts are the quality of work and the service. You actually speak to a real, live, honest-to-goodness person each and every time you call. They are very responsive. The quality of Aaron's work is top notch! Cannot recommend them highly enough!

Craig was very thorough and explained the bad news to me very nicely. I was shocked at the $5,000 price. So I asked perplexity how much to replace a grinding sump pump. I learned Craig gave me a fair price. I will use him again on my 6 rentals.

Homeownership…eh?! Thought we just had a clog in our drain line because water was backing up through the washer drain line. Nope. That’d be too easy. Turns out the old cast iron pipes were corroded out on the bottom…for about 25’ worth. So what started as a two day project turned into a one week project. Benjamin Franklin Plumbing was very responsive through the whole process and keep communication high. They Jack hammered the floor and replaced the old pipe with new. They did their best to demolish as little as possible. Once they were done they covered everything back up and we were able to get back into our home. It was a nightmare, but BF Plumbing made it bearable and shortened the bad dream tremendously. Would obviously recommend to anyone having a plumbing issue.