Alejandro was very thorough in his inspection, explanations, and labor. He was quite accommodating to our budget and needs. He regularly shared details and videos of his progress along the way, and was very thoughtful and careful in his approach. The kitchen sink is draining very nicely now. And no broken pipes, despite our ancient cast iron plumbing -- thank you, Alejandro! Excellent service and results.

Great service! Installers Alejandro, Kenneth , Ian and Richard all did a great job, it took several hours as it was a big order but everything working great and installed neatly. I’m very happy with their work.

Alejandro and Richard provided excellent service. We had an emergency leak in the water heater which required immediate replacement. They came within a short time of my service call and replaced the water heater right away. They were very professional and communicative, and I would definitely request them by name again in the future.

Excellent service from Benjamin Franklin Plumbing! Alejandro was wonderful. He helped me resolve a plumbing fine I received from the city and took care of everything with the inspector. His professionalism and willingness to help made the process much easier and faster. I highly recommend them and will definitely use their services again in the future. Thank you, Alejandro!

I cannot say enough good things about Benjamin Franklin Plumbing. From the moment I called to schedule an appointment, I was impressed by their professionalism, punctuality, and clear communication. The team was courteous, respectful of my time and home, and most importantly, extremely knowledgeable. Our plumbing issue was not simple, but the technician quickly diagnosed the problem, explained everything in detail, and provided a transparent quote before starting any work. He arrived exactly on time and left the workspace cleaner than he found it. It’s rare to see that level of care and respect from service providers these days. What really stood out was their commitment to quality and customer satisfaction. There were no surprises, no upsells just honest, skilled work. The repair was done flawlessly and we’ve had no issues since. If you're looking for a plumbing company that combines expertise, integrity, and outstanding customer service, Benjamin Franklin Plumbing is the gold standard. I’ll absolutely be calling them again and recommending them to everyone I know.