Initially my problem was a stopped up toilet and a plumber was sent out to assist. He claimed to have resolved the problem but unfortunately it wasn’t. After reaching out to management another plumber was sent out to resolve the issue. He discovered that it wasn’t the drain but something was clogged in the toilet suggesting replacing the toilet because whatever it was couldn’t be reached. After discussing it with management they agreed to cover the price for a new toilet and have someone come to install it (I had paid for cleaning the drainage and toilet rebuild $825) after I already purchased a new toilet. The second plumber was insistent on helping resolve the issue so he reach out to his colleague who he believed could help. So they came out and they recovered what was causing the blockage (AirPod case). So I was able to use my same toilet and they helped with returning the new toilet. I totally satisfied with how they helped resolve this issue and definitely recommend them for any plumbing needs. I can’t remember the two guys name but they definitely are 5 star plumbers. Thanks again for your assistance.

Excellant service and I am more than satisfied. I would give Richard atleast 10 stars plus!

Mike was very professional and friendly. Will call again if I need any plumbing work. Happy customer

They were amazing!! Showed up on time and took the time to explain what needed to be done. Everything went smoothly, and I’d definitely use them again

We had Christian from Benjamin Franklin Plumbing service come out to fix a leak in our home. He was patient, explained the procedure thoroughly, on time, and cleaned up the mess. We were pleased with his work.

Love the updates! Everything works perfectly!. The family is so thankful for the new complete water pipes lines, the new waterless tank, the toilet tank repair and most of all the new tub and tiles! The sink doesn’t backup anymore and the water taste so so much better! The metal taste is gone! The toilets don’t flush themselves anymore and the rattling of the pipes doesn’t exist anymore! Their master plumber is awesome; he’s worth every penny spent and more! Gerald, Ryan and team did beyond our family expectations! 5 stars

Quick response by a very knowledgeable plumber. Replaced an old garden hose bib in 2 hours after they were contacted. I will use them for all my plumbing needs.

José was very knowledgeable. He verified that the low flow problem with my old faucet was due to the faucet and not in the house plumbing before installing the new faucet that we had bought a couple of days earlier. My wife and I preferred the design of the new faucet, and José eliminated our worry that the new faucet might not fix the low flow problem. The new faucet is leak free and works great.

I called Benjamin Franklin Plumbing Novato for a water heater replacement estimate and was impressed. Turns out my heater wasn’t that old and I didn’t need an expensive replacement (yet). He got it going again and suggested a service to drain/flush it to give it more life. Top 3 things I loved: 1) Friendly and helpful staff who explained everything clearly 2) Fast response when I needed a plumber 3) Affordable rates and quality workmanship. Would definitely use their plumber services again.