I called Benjamin Franklin Plumbing in Duncanville on Tuesday morning just after 8AM. They scheduled an appointment for me between 9-11 AM the SAME day! Hunter arrived well within the allotted time. He was professional, courteous and knowledgeable. He was able to fix my plumbing issues in just a couple of hours (and that included leaving to pick up a special part). I am so impressed with Benjamin Franklin Plumbing and with their agent, Hunter. I would refer them to anyone. I am forever grateful for the prompt service and quality work.

A no-questions-asked policy, still good months after the project had been complete is worthy of a follow on review. I had neglected to properly secure a new dishwasher Ben Frank installed back in Aug. Or it was me forgetting to order the mounting kit, and I may have said I'd do it. But after dealing with a dishwasher that wanted to tip over all the time I finally called them to see if they could complete it. Their unwritten rule is, if the customer ain't happy, the job is not done. they promptly sent out their team after I did get the parts, and although a bit tricky, they got it locked down securely and now I am a very happy customer. And you could be as well if you give them a call for your next plumbing issue. Thanks Benjamin Franklin!

Excellent service, professional attitude with great confidence. This is a top-notch business - one you can count on every time. This was the third time using them and it was like the first time. They don't cut corners - they get the job done the right way.

I was going to replace one of my toilets, but after removing the existing toilet I found the metal ring was corroded. I called Benjamin Franklin plumbing to set an appointment & they were able to send someone out that day!! The service tech ( Keon Koontz) was very professional. He explained a couple options to me & I choose to have him handle to whole change out for "peace of mind". I'm glad I did. He was able to complete the change-out same day that I called!!!! He was very polite and knowledgeable about what needed to be done. Will definitely use Benjamin Franklin again and ask for Keon Koontz if he's available. THANK YOU KEON!!!!!!

Alie Joseph from Benjamin Franklin Plumbing did an excellent job. When he came out evaluate and give an estimate. He was able to explain most of the different scenarios and pit falls. He was frank about the challenges and how they would be addressed and potential cost impact. After getting several estimate, we used Benjamin Franklin to completely replace our service line. They did hit a few challenges, but stayed with in the quoted estimate. Excellent work. I'm happy with Alie's communication and management of the replacement project.