We have always worked with Ben Franklin for our plumbing and heating needs. Apart from good quality work what stands out is the people who work for them. Cody Lane who helped us with a clogged drain showed amazing workmanship. Extremely courteous, patient and thorough. It’s a blessing to run into such honest good at heart folks. Keep it up Benjamin Franklin.

Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.

I recently had my water heater replaced, and I cannot say enough great things about James Peden and the team at Benjamin Franklin. From the very beginning, James absolutely knew his craft inside and out. He took the time to thoroughly explain every estimate, answer every single question I had, and make sure I fully understood all available options so I could make an informed decision without feeling pressured. That level of professionalism and patience is rare these days. What stood out even more was the respect he showed for my home. He wore booties inside to avoid tracking in dirt and treated my property like it was his own. That attention to detail speaks volumes about his character and professionalism. The installation itself was completely painless and smooth. Everything was handled efficiently, cleanly, and professionally from start to finish. If every Benjamin Franklin employee operates at the level James does, then this company is in an incredible position. And if they don’t, they should absolutely study how James works with clients because it would lead to an immediate increase in customer satisfaction across the board. You truly have an outstanding man on your team. James represents your company exceptionally well, and because of him, I would confidently recommend Benjamin Franklin to anyone needing plumbing services.

We had a leak in the upstairs bathroom at the pull faucet and cartridge. I made a temporary repair, however didn’t feel comfortable with something that was not 100% fixed with any water upstairs. Called Ben and was scheduled the next day. Ben was absolutely FANTASTIC!!! He was quick, thorough, and extremely professional. He knew my concerns, was able to identify we had a larger problem with the valve. He updated me with the costs at every step of the process. Decision to replace everything was a made, and he responded the next business day ready to go! Started at 8:30am and was done by 10:30am. Ben took care of my home, kept it clean and was an example of how we should feel having service done at our home. I will absolutely call and request Ben again when the next plumbing challenge comes up. Highly recommend him!!!

Ben was great! He changed our leaky external spigot quickly and answered all of my questions professionally and thoroughly. We felt taken care of and trusted his expert opinion. Will be definitely using them again if we have a plumbing need.