Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.
I’d give more stars if I could. We’ve been customers for more than ten years and they have always been great but this most recent service call was somehow even better. Matthew was conscientious and really listened to what the issue was. He had thoughtful ideas of how to fix the issue, not just “replace parts until something fixes the problem”. Rare these days. Almost as good was the office finding a way to get us a same-day service call the day before the ice storm hit.
Cody at Ben Franklin Plumbing did an excellent job helping us with replacements for our external faucet, and internal toilet and sink. He checked our grey water drainage to get a clearer picture of drainage issues. His hardware recommendations were well researched and opted for the 7-yr warranty on the toilet install. Previously, we accepted a BFP warranted water heater install and had excellent results. Cody said, “You let us do the warranty install, and you will never have to worry about it.” We had a great experience! We highly recommend. —Greg in Garland TX
Beware- it turns out that these pipes if not tightened, painted and treated correctly when first installed by a confusing mix of builder and supplier can fail to seal. Thus a call to a plumber is required. Ben Franklin team came highly recommended and Mike explained exactly what i was paying for and why. The work is warrantied and i felt i got good service hence this review.
Again, great service from Benjamin Franklin. Michael Pack explained everything clearly and well. We may still have to have some work done, but it was not yet required today and I appreciate his honesty about that, but what might be later required. We were not charged for today’s call. And we have time to consider our options. Benjamin Franklin is a great company.
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