Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.
Beware- it turns out that these pipes if not tightened, painted and treated correctly when first installed by a confusing mix of builder and supplier can fail to seal. Thus a call to a plumber is required. Ben Franklin team came highly recommended and Mike explained exactly what i was paying for and why. The work is warrantied and i felt i got good service hence this review.
I was able to get a quick appt. Art came early and easily diagnosed the cause of my two problems. They had to roto-root the outdoor sewer line and replace some parts in a toilet. Work was done efficiently and problems were solved. Art is a true professional. I appreciate his friendliness and ability to provide excellent service.
5* to Cory, Johnny, & Cai (& the excavators) for their outstanding customer service! I needed to replace 50+ years of pipe in order to get my toilet working again. Required a 14-foot tunnel to be dug underneath my house, along with a “static test” to check for leaks & a City of Dallas Inspector to come by. While I paid a certain amount up front, Cory helped me arrange financing for the rest. It’s important to me to understand what’s going on, & all 3 of them answered all of my questions. Professional job from start to finish! My family’s trusted Ben Franklin Plumbing for many years, & this is one of the reasons why. BTW, Cory – thanks to your excavators for spending all weekend re-filling the tunnel under my house. Can hardly tell that the ground was even disturbed.
We had a great experience with Noah! He was very professional, honest, and knowledgeable. Instead of trying to fix a problem that didn’t really exist, he carefully explained what was going on and gave us practical advice on how to solve it. It’s rare to find someone so trustworthy and straightforward. Highly recommend Noah for any plumbing needs!
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