Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.
Again, great service from Benjamin Franklin. Michael Pack explained everything clearly and well. We may still have to have some work done, but it was not yet required today and I appreciate his honesty about that, but what might be later required. We were not charged for today’s call. And we have time to consider our options. Benjamin Franklin is a great company.
I highly recommend Benjamin Franklin Plumbing! Chuck Smith was very personable, professional, thorough and obviously highly experienced. He could have easily charged me for what he came out here to diagnose just for showing up but after they identified the problem we wound up correcting something totally different. He applied the diagnostic fee to the services we selected. Really unheard of in my past experience. His apprentice Aaron was also super personable, reapectful and engaging, especially with our needy lab pup.as well. Really appreciate their service 5 stars from us!
Beware- it turns out that these pipes if not tightened, painted and treated correctly when first installed by a confusing mix of builder and supplier can fail to seal. Thus a call to a plumber is required. Ben Franklin team came highly recommended and Mike explained exactly what i was paying for and why. The work is warrantied and i felt i got good service hence this review.
Technician Noah came 8 o’clock on time and was able to unblock the sink line in short order and put back the plumbing. My wife and I were really impressed with his impeccable professionalism. This is the second time I have used Ben Franklin Plumbing for no hassle highly efficient handling and I highly recommend them. They do live up to Benjamin Franklin’s legacy.
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