Initially, the call was picked up by the computer and Anna, the AI scheduler, answered and asked the appropriate questions. It scheduled a technician about two hours out. I was impressed by this. The human scheduler, Heather, was great. She called back just a few minutes later and was able to schedule Anthony Adams to come out in under 1/2 hour. She texted a picture of Anthony, so that we could recognize him when he arrived. Anthony arrived, introduced himself, and asked to be shown where the problems were. He gave me an estimate with options to repair or replace the existing parts. He was able to repair four of the five problems. The fifth problem wasn’t repairable and requires parts that aren’t available locally. He showed me where there is a crack in that part that isn’t repairable. He explained that I would probably be able to source the part less expensively myself(which I was), and said he will come out to install it without any additional charge. I was impressed by the responsiveness and quality of their service. I will definitely use them again.

Technician was on time and professional. Juan explained what he was going to do and what would have to be done if the first procedure did not work. He also stated the price up front. He worked quickly and efficiently. The company sends texts to keep you updated and includes the picture of the tech. Reasonable for a Saturday.

David with Benjamin Franklin Plumbing did an outstanding job fixing a sink leak at one of our renovation properties. He was professional, efficient, and clearly knew exactly what he was doing. The repair was done right the first time, which is critical when we’re on a tight timeline preparing a home for market. At Rapid Close Realty, we work with a lot of trades during our fix-and-flip and cash-offer projects, and David absolutely delivered. Highly recommend Benjamin Franklin Plumbing and will definitely use them again on future properties.

A.J. (Andrew) with Benjamin Franklin conducted a thorough, professional inspection of the plumbing for a home we are buying in Siloam Springs. He provided a comprehensive, understandable explanation of the entire plumbing system from faucets to sewage and gave us a clear analysis of items needing immediate attention, those that can wait, and those that were functioning well. He followed up with a thorough cost analysis and timeline for repairs. A.J. was extremely courteous, trustworthy, and respectful throughout the entire time. He was very patient in answering all of our questions. We did not hesitate to contract with Benjamin Franklin to make the repairs as suggested. Definitely call them!

Juan was awesome. Very professional. Very polite. Very knowledgeable. He laid everything out very simply so even I could understand it. I needed a valve replaced. He showed me the cost and the cost of putting a new one in. Gave me plenty of options. It was also a good price. Very happy. Glad I went with Benjamin Franklin. I really didn't know and kind of picked at random.

Alie Joseph did an excellent job fixing my toilet. He was thorough, showed me what was wrong, and even cleaned up after himself! I have already planned future jobs with him. My Papaw built this house in 1979. He always used Benjamin Franklin for his plumbing jobs. He said they were the best and they came back and proved it today. Everyone at the company was excellent. The lady who called me to schedule last night was so friendly. The lady who called me this morning was kind, and Alie was very friendly and kind. He was so knowledgeable about all aspects of home plumbing.

Totally enjoyed the visit from Benjamin plumbing!! We laughed at the ancient water heaters in my basement and discussed how to go forward and update my home! My service tech was fantastic and explained everything perfectly

Israel Romero is very friendly and knowledgeable. We had our water heater replaced and he did a great job! I highly recommend Israel and Benjamin Franklin Plumbing!

I received great service. From speaking to someone with setting up appointments to my service tech fixing my issue and keeping me informed of the process step by step. Mat was great!

Jarred, master plumber, was a bled to gix our broken toilet valve and toilet in record time. He was available on short notice. Very professional and courteous. I would highly recommend this plumber.