AJ was awesome! Super knowledgeable, personable, and just really easy to work with. He took the time to explain everything he was seeing in a way that actually made sense to someone who knows absolutely nothing about plumbing, which I really appreciated. He was thorough, answered all of my questions, and was able to quickly fix the issue we were having with our toilet. I was also home by myself while my husband was at work, and unfortunately, as a woman, you sometimes worry about someone taking advantage of the fact that you may not know much about this kind of stuff. I never felt that way with AJ. I genuinely felt like I could trust what he was telling me and that he was giving me the information I needed to make the best decision for our home rather than trying to sell me on something. Overall, just a really great experience. AJ is an excellent representation of the company, and we’ll definitely be using them again. Couldn’t recommend him enough!

Very impressive people to be around.

Found Benjamin Franklin Plumbing of Intown Atlanta through our Decatur neighborhood group after some questionable work from another plumber. They are trustworthy and no hassle at all. Exactly what this town needs. You won’t regret calling these guys—they’re awesome!

Keith came promptly, worked quickly but we paid $709 for a water shutoff, and a small piece of PVC pipe under our sink that took 40 minutes to do. $210 of that was because it was an emergency visit.

Tyler was helpful, courteous, and efficient. He explained the process in terms we could easily understand and worked with us to find the most convenient time to return to complete the job. We would definitely feel comfortable having him work for us again.

Chase was exceptional!! Jared was so helpful as well!! This company came out to check our heating and cooling systems, clean our hot water heater, and patiently answered a bunch of our plumbing and duct-cleaning questions. As owners of an aging home, we truly trust them and deeply value their expert opinions on what updates we need. The level of professionalism cannot be surpassed! From wearing booties so they don’t drag dirt into the house to sending texts with pictures of the technicians before they arrive, every detail made us feel safe and cared for. We trust them completely with our home, will definitely continue doing business with them, and are already recommending them to all our friends. They are simply the best in the area!

The service was timely and professional. I really appreciate that Chuck treated my home with respect. He not only wiped his feet, but he put on booties to protect my floors. He did a thorough inspection before he gave me the estimate for the service needed. Because of his courteous explanation of what was needed to get the job done correctly, I would highly recommend him.

Needed emergency drain unclog- they were so professional when I called! Got someone here in less than an hour! And no crazy “emergency” charge! The plumber was a great guy! Again, professional and courteous! Brynt was very knowledgeable and efficient- fixed us right up! Company vehicle nice and clean, uniforms nice- hope we never need again- who wants plumbing issues?-but if we do, you can bet we will call them again for sure!!!

Jason Eckert diagnosed my plumbing leak issue quickly and explained the fix needed, provided an estimate, and quickly completed the job. Good communication, and all around pleasant to deal with. Thanks!

Scott was awesome! Timely, efficient, communicative, & very helpful. He unclogged our bathroom drains and did a great job.