We initially called with what we thought was a simple concern about water hammer with pipes in the attic and also to have the hot water heater checked. Scott came out to troubleshoot the issue and discovered several underlying issues that the original plumber (not Benjamin Franklin) left behind during the 2020 water heater install. Scott was very transparent with options available and ultimately we decided to have him install a new hot water heater. He was very professional while working his rear end off to drain/remove the old water heater from the attic, fix the piping issues and install a new water heater. He answered any questions we had along the way and we really appreciate his hard work, detail-orientation and friendliness throughout the process.

Jordan and this company did an amazing job with our water heater replacement, sink repipe and faucet installation. He was friendly, knowledgeable, and took the time to show us everything we needed, explained things we didn’t need, and during the entire service visit he was extremely thorough and precise in order to make sure it was done RIGHT. We cannot thank him enough for the spectacular service, not to mention this company’s extremely fair pricing. I’ve been recommending them to everyone I come across! They’ve got lifelong customers in us ⭐️⭐️⭐️⭐️⭐️

I called Benjamin Franklin Plumbing yesterday and spoke with Monica. She is probably one of the kindest CSRs I have ever encountered. She even asked me “How can I make you smile today?” WOW! My technician was Jeff (they even sent me a picture of him) and he was great about explaining everything and made sure I understood what was to be done! He worked efficiently and cleaned up after himself. I had a great experience and would gladly recommend them to others. No one likes the price, but I would remind all Seniors to ask for the Senior discount!! Good job, Benjamin Franklin!!

Called Benjamin Franklin this morning at 8am. Monica was able to have a technician call to my house within the hour. Scott was fantastic! He removed my old hot water heater and installed the new one. The install wasn’t a walk in the park but he got it done! Thank you Scott and the Benjamin Franklin team.

The Technician Austin was very nice, professional and knowledgeable. He did a great job. The only negative thing I could say. Is the price $$ I had to pay for the service. Also, they don’t repair the sheet rock in the wall. I will need to have someone repair it. I did have same day service which was a plus.