Elid totally resolved our problem (leaking toilet) in a timely and professional manner. He identified the need to replace both mechanical parts inside the tank and the wax seal at the flange. It was a great relief to have this work completed after three days of having water in the bathroom floor. Thank you, Elid! You are an outstanding representative for Benjamin Franklin Plumbing.

Great plumbing techs very good at explaining in a way a customer can understand. They were able to portray a plan as far as installing my new water tanks for a water filtration system I currently have. Knowledgeable when presenting options for the tanks. 👍🏻

PJ is an excellent plumber, and he is very personable. His competence level assured us he would solve our issue - and he did. The water running down our drain runs faster than a Philadelphia Eagle! Hurrah for PJ!

Chris was fantastic! Diagnosed the issue and then fixed it. This was installed many months ago by Benjamin Franklin (totally different group of the company). Explained all that was occurring and then ensured I knew how to turn off gas to the unit and the house before he left. So kind and helpful!

Great communication, punctual, knowledgeable, thorough, quick but efficient! Didn't try to upsell/oversell anything but addressed all issues and presented me with multiple options from DIY support to full scope installation. The subscription program is an amazing value.

Mamadou was very professional, polite and informative in his inspection. Made sure he took his time and pointed out all the important items that were good but also main items that need proper to immediate attention. Very knowledgeable about his position in BFP. Thank you for sending this gentleman. Regards, Teddy E.

We had David stop by for our annual plumbing review/pump flush and he was professional, quick, and courteous. He explained what he was doing at every step and made sure to answer any questions we had about general maintenance and plumbing related home ownership questions.

Steve was awesome. Came out on short notice to help figure out a leak source. Quickly diagnosed a significant issue across a number of our faucet valves, recommended several options, helped us choose the one that made the most sense, then returned as promised to do the work. Very trustworthy, reliable.

Daniel was great!! He was very prompt and explained the workings of the new water heater. The company is awesome. Now you could find a cheaper water heater and cheaper labor but I tried one of those water heaters from the big box store and it failed after only 4 years. The ones that Benjamin Franklin sells are MADE IN THE USA instead of a foreign country. Give them a try, you won’t be sorry!

We had our water heater repaired and had a new water filter system installed after the technician suggested it. He was friendly and factual. After his visit we had to have another repair man to set the water heater temperature. Now it is working fine.