Mike and Pedro exemplify a well organized and professional team. It is clear by their respectful comments and cheerful banter that they enjoy the work and execute their plan with coordinated effort. Care is taken to maintain owner property. Thanks guys for job well done!
Ryder and his partner came on time and were professional. They installed a water powered backup sump jet for me. I already had the part so they finished the job within a few hours. They answered all of my questions and were able to discover that there was a leak with my new sump pump discharge pipe. I would use them again.
Scott & TK are friendly, professional, knowledgeable & efficient. I highly recommend them/this company. The company even called me back to explain the meter results, just to make sure I understood everything. They called in another company to get an opinion if other work outside scope needed to be done - for free! Communication is excellent between everyone. Good job!
It was a pleasure having Patrick help us today he was thorough and our leak was a difficult one to find he repaired it and another place that had the same issue and would have been a problem in the future. He was very professional and courteous throughout the process and gave us a good price even went as far as getting me a veteran discount. I believe he went above and beyond what was required. Thanks, i would definitely call him again for other plumbing services. I would give more stars if possible
Great service. Jorel explained things in detail in a way that I understood. This company should be grateful to have someone like him on their side. Thank you all so much.
I cannot say enough good things about my experience with Benjamin Franklin’s Pluming, and in particular with Matthew Stymest. I started hiring them a few years back when they provided the best repiping offer, and since then they have changed my garbage disposal, replaced toilets, fixed leaks, etc. Last week I was especially impressed by Matthew’s response. My old water heater was leaking so I texted him in the morning, and by the time we came home from work the new heater was installed and working perfectly. We were both impressed and grateful. Great quality, excellent customer service !
Greg came by to jet wash my sink piping. It turns out that a bend in the plumbing would not allow him to complete the job. After 2hrs trying work arounds, Greg and his manager were gracious enough to cut the price in half because they couldn’t get past the bend. Greg was professional and went the extra mile on a tough job. I also appreciated the commitment of the manager in prorating the price, just good business sense.
Great company! Returned service call over the weekend, scheduled a plumber for first thing Monday morning. Julio Badillo called in advance and arrived on time, provided the quote and finished the project within an hour. Excellent customer service and Julio was a pleasure to work with. Howard
The ease of scheduling, and the communicating were fantastic. Once Jeff got here, he took a look at the problem and had a solution, along with an estimated repair cost within 5-10 minutes. Jeff worked efficiently to get our pipe repaired, replaced the hot water overflow and did some light concrete demo and repair in less than 90 minutes. He was very polite and professional as well.
Joe was very professional, respectful and up front with pricing. He showed up timely and did a great job resolving my draining issues. I appreciated that he brought/wore shoe coverings while in my home! Was a great experience!