Brian was fantastic and answered all of our questions thoroughly and patiently. He took his time explaining everything that he was doing and the process to fix our issue. He then made sure we had the next steps of our service set up promptly based on our schedule.

Patient and persistent with unexpected garage drains for winter vehicle snow melt. Hardest part was removing the “grates” and then 20 years of sludge vacuumed out. Appreciated the patience and comittment to figuring it out.

Eddison C. was our tech for our clinic in Boca Raton. He did a superb job. We were approached by a competitor who wanted us to buy a new toilet. Eddison assessed the issues with our toilet and suggested a rebuild. Not only would it solve the problem immediately with our toilet constantly running,, low pressure flushing, etc. but it would save money. I approved the service and he started right away. It took him 30 minutes and our problem was solved. He was very professional and kind. I highly recommend Eddison C. and his services. Thank you!

Johne was great. And Brian. Both got to my place and diligently worked Very hard. Very kind and friendly and helpful. They didn’t leave until they knew everything was working correctly and efficiently. You can be proud of them as employees of your company. Thank you for the great service.

Logan found a small leak in our boiler that he repaired. He also had to replace a value and some piping. Saved us from a big problem later on. We have found both Logan and Ethan to be very responsive with our plumbing and heating issues. They explain the issues clearly and give us estimates that are fair. We are extremely pleased with their service and we will recommend them to anyone.

Chase’s services were great! He was efficient and addressed a concern that we had months ago that never got resolved. Prayerfully, the replacement of our expansion tank took care of the issue with hopes of no further problems in the future.

Impressive team, worth every penny. Came in, and worked incredibly hard until the job was done - left everything cleaner than they got it. I could not be happier.

Very happy he came on a Saturday on short notice. He was very professional & polite. Solved my problem quickly. Very happy. Will recommend highly.

It was a positive experience doing business with Benjamin Franklin Plumbing! From scheduling a same-day appointment to check a natural gas leak in my home, to Cody arriving on time , with his expertise, and the equipment needed for the job at hand, all turned out better than expected! He was professional, informative, and friendly, assuring me that everything is and will be just fine. I will definitely use this company again in the future when needed.

The service response was quick- someone came from Charlotte to Hickory the same day. A repair was needed and it was scheduled the next day. The crew were professional and polite. Cleaned up after the work and explained what was done.