We discovered we had a slab leak due to copper corrosion just a few days before we were going out of town on vacation. Worked with Ben Franklin Plumbing to do a whole house repipe. They also installed a new water heater, and added a recirculating hot water system within the same project, so now we aren’t always waiting forever for the hot water to get to our shower. Everything was handled very professionally and the process went very smoothly. Our project manager Mike was great, got everything done while we were already out of town and communicated the whole process with us while we were away. Even got us in touch with a water mitigation company to help dry things out after the leak. Unfortunately for us, once we got home, we had some paneling removed under our bathtub to get the inspection done, we discovered that our shower pan had a leak. Not Ben Franklin’s fault, just an unfortunate pre-existing issue that got revealed during the repipe. Our project manager graciously came by to take a look at the leak, do a flood test on the shower, and identify the source of the water leak. He got us in touch with a water mitigation company again and helped us document the issue for insurance. I’m pretty sure he even picked up some trash at the end of our driveway from the neighborhood raccoons getting into our bins. I had seen it and planned to go get it after our appointment, but when I went outside it was just gone. Was not expecting someone to go above and beyond to that level and was very impressed.

We have had such great service from Benjamin Franklin Plumbing lately. They care send us great plumbers who do an excellent job, and they do it with care and concern for the customer. Each one is very respectful and they try to please also!! We just had Chris from the South Daytona Benjamin Franklin Plumbing Co. and he just cleaned out our drains in all areas, and he did an amazing job!! It's great to know that there are caring and hard working plumbers who go the extra mile and he sure did for us today!! Thank you again Chris!!

Jordan S came today to service my hot water heater. He arrived on time, was very friendly and professional. He very clearly explained about my unit and told me the importance of flushing it at least every year. We talked about a couple other options. As a widowed older woman I was pleased to hear about your yearly maintenance and respond to any problems quickly. That fee fit into my budget so I was happy to sign up for that. Looking forward to a long relationship with Ben Franklin and the service provided by Jordan. Lynn E

I had a leak from my outdoor 1/4 ball valve faucet. I went onto Angie’s List and Ben Franklin Plumbing was the very first to text and call. Marshall was able to come in about 2 hours. I also live in a townhouse and I didn’t know where my water shut off was. Marshall walked the property and found the shut off. It’s good to know where it is now. I had my faucet replaced and the city water was also tested. It came back very high in chlorine as well as very hard water! I would recommend Marshall at Ben Franklin. They do good work and it’s an easy name to remember!

Kevin Bradley and Myles Goatley came to my parents’ home, and the entire experience, from the initial diagnosis to the final repair, was excellent. During the first visit, they took the time to thoroughly assess the issue, explain what was happening, and outline the steps needed to fix it. They returned for a second visit to complete the job, and the quality of their work was just as impressive. They were efficient, respectful of the home, and made sure everything was functioning perfectly before they left. Their attention to detail and commitment to doing the job right really stood out. We’re grateful for their reliable service and would gladly call on them again. Highly recommended.