We had excellent service when our backup sump pump stopped working. The technician responded promptly, quickly diagnosed the issue, and explained everything clearly. The repair was completed efficiently, and the system is working perfectly again. They were professional, knowledgeable, and courteous throughout the entire process. I highly recommend them for their outstanding customer service and quality work!

Ben Franklin was easy to contact and schedule at my convenience. Kody was right on time and did a great job. He was pleasant, solved the problem, and gave me a great explanation of the issue and what I may need to watch for in the future. I am pleased with this service and am comfortable recommending them.

We had a blocked drain and Mike came to the rescue. He is one of the nicest people. He helped me understand the issue, what he was doing to fix it and was so patient with me asking so many questions. Also he was so great at cleaning up all the goo from the snake thingy. Even found a cracked washer. Also he helped me save money by changing the plan we have with Benjamin Franklin Plumbing. Lastly he gave me some bio Ben stuff to help keep my old galvanized pipe clear. I recommend him so highly and will always request him. Thank you Mike!!

Brian was great. He explained everything and made the changes necessary to fix the drip that had been driving me crazy forever. He was very quick and I have a 2 year warranty. Very pleased either way the service I received today.