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After a very high water bill we needed to call a plumber. Thankfully, this company was recommended to us by a friend who trusted them and they exceeded our expectations. Kevin was incredibly thorough and knowledgeable. He took the time to explain everything and answer all my questions. He discovered not one, but two things we needed to adjust to improve our water bill. But what stood out the most was that he was kind. We had kids running around and chaos and he went out of his way to accommodate us and even explained things to my 5 year old when he was asking questions. Quality company and quality people. I will be referring this company to our friends and using them for all future plumbing needs. It’s nice to know there are still good people who really want to help out there!
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Kevin and Patrick really saved me from a headache this weekend. When the shower cartrige at my home broke, I tried to replace it based on some quick youtube-learnin'. But the cartridge was so old, it snapped as I tried to remove it. I then realized that now I had to leave the water off and if I had to replace the whole valve, I'd either need to cut a wider hole in my tile wall or tear the other side of the wall open which would have ruined my family's weekend plans. Thankfully, Kevin was able to schedule me in less than 24 hours despite it being a busy weekend. When Patrick arrived, he was able to pry the rest of the cartrige out and replace it without any problems. I am very grateful for their quick service time and expertise!
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Patrick did an excellent job in both his service calls to my home. I have the annual membership which has been a great deal and I’ve been very happy with the service from Benjamin Franklin - Gilbert. Patrick was very patient, professional and polite. I love learning about all things and how things work and Patrick let me ask questions as he worked and did an awesome job explaining everything. He gave me answers to all my questions I had. I really appreciate those that have a heart for teaching and I felt like Patrick demonstrated that well. Highly recommend them based on my experience thus far.
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This is our first experience with Benjamin Franklin Plumbing, as we recently purchased our home with a new Navien hot water system installed. Patrick arrived today to flush out the system under their warranty program. What impressed me was the friendliness and professional way in which Patrick explained things. He also tested our water for softness, hardness and chlorine. He gave me some outstanding advice on chlorinated water in Arizona, and protecting our pets by not allowing them to drink hose water that has not been purified through a water softener. It was obvious to me that he works for a company that trains their people to care for their customers rather than sell them a product. Thank you Patrick for being real.
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Patrick came out to replace the water heater at my house. Super polite; and was very informative on ways to improve the life span and durability of the water heater. Did a great job of getting in and out and making sure everything was good before he had me pay.
