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The staff at Benjamin Franklin Plumbing always does a great job. They explained everything that they would be doing and didn't try to over-sell us things that we didn't need. We had one small issue that was quickly taken care of the same day that I contacted them. I appreciate their professionalism and friendliness. We have been customers for many years and will continue to be loyal due to their great customer service.
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We experienced great communication and service with Benjamin Franklin. Cody was friendly and knowledgeable & did a great job replacing our water heater. We can already tell a huge difference!
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As always, completely impressed with their work and professionalism. Thank you for coming out ans repairing something that someone else failed on. Hunter has always shown amazing service and is always kind to customers. I have watched him train several associates in the last couple of years he has been coming, and that too is top notch. He has went above and beyond at my home: tankless water heater, water softener, completely new drains and bathroom plumbing downstairs and up, basement shower, toilets, and most recently brand new upstairs sink and vanity. Hunter has always worked amazing with our electricians and contractor during larger jobs to make sure there are no delays and everything runs smoothly. Highly recommend 👌 👍
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Randy did an amazing and thorough job on a Sunday morning! Very happy with his knowledge and attention to detail. He went out of his way to make sure the whole house was running properly before he was finished with the issue I called about. He was professional and even took pictures of all the issues he noticed so I could document it. Thank you Randy!
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Cortney did a great job in expeditiously inspecting and maintaining my water heater, and replacing an outdoor leaky water faucet. He also installed an inside, inline cutoff valve to protect the water line from freezing or bursting during cold water. He presented options for the sump pump, and a water conditioner. All in all, I was pleased with his courtesy and professionalism during his visit.
