Our sewage pipe had some sort of blockage. Mr. Israel Romero arrived promptly and was able to diagnose and resolve the issue. His van, uniform and communication skills made me aware that I was dealing with a professional company. He explained the process and kept me informed throughout the work. At my request, he was able to inspect the pipe with a camera to ensure there was no damage. I really appreciate his professionalism and the information that he provided. After the work was done, he cleaned the work area. I am VERY Pleased and so is my wife!

Chris and Cody were amazing. I trust these guys. They spent time to show me what is wrong and what needs to be done. They gave me different options on what I could do. He also told me things that I did not need work which was much different than other plumbers in the past who would just tell me to take care of many things that seemed ok to me. They changed my toilet and replaced some valves. They worked fast and were super considerate to my family. Highly recommend Benjamin Franklin because of Chris and Cody.

Jeremy was the ultimate professional. He came in assessed my leak and provided several options to address the issue. He answered all my questions. And once an option was selected he went right to work. I am very pleased with the results and the time it took to resolve my issue. I would highly recommend Jeremy and Benjamin Franklin Plumbing to others.

When paying so much for repair costs, transparency is important to me. Jerry is an experienced repairman who takes the time to walk you through his approach—so you feel comfortable every step. He involves the Noritz Tier 1 Tech Support in the process, which adds additional confidence. That level of transparency helps give me a more complete peace of mind. Jerry is who and what you wanna see in tankless water heater repair. 👍🏾