Tom was very helpful and professional as well as his employee he was training. Both provided us some other plumbing options and were pretty thorough. We decided to go with them in the initial visit, which we did not do with a couple other firms giving us bids. They made a very reasonable adjustment to their bid staying competitive and their knowledge and professionalism made the decision easy for us. They also came prepared to immediately do the replacement of our water heater. Very happy. Thank you

Never a convenient time when water pipe breakages happen! Monday evening on a holiday. I called Benjamin Franklin at 9:20 pm with an emergency call. Tom K. was the service tech assigned. He contacted me within 30 minutes of my call to let me know he was enroute. He showed up well presented, clean cut and in uniform. Very well mannered, professional, and knowledgeable. After I explained what happened and the action I had taken, he explained my options. He was thorough and made sure I understood everything. We decided on the least costly option knowing that after he opened a small hole in the drywall would determine whether I would have a larger problem or not. Fortunately for me it was not the worse case scenario and it was something Tom could fix. He was finished within a couple hours and I had water again. I cannot express enough, my gratitude for Tom K. and Benjamin Franklin. I will not hesitate to contact them for any future plumbing repairs and/or new installations.

The guys did a great job installing my water softener and filter system, and did it same day! Not the cheapest I was quoted (or the most expensive), but they provided additional value by flushing and cleaning my tankless water heater (which I hadn’t even considered). Now I have pure water throughout!

Outstanding new water heater purchase, removal and installation, all in one afternoon. Tom Kessinger is one heck of a professional. Tom did not over promise or under deliver. He delivered on all aspects as promised. Very happy with my decision to go with Benjamin Franklin Plumbing Co. Will be looking to have all of my plumbing needs with Ben Franklin Plumbing.

This was my 2nd experience with Benjamin Franklin in a week.i was given quick appt. For an estimate and they came prepared to work if estimate accepted! They also inspect all the water appliances so I know what needs looking at sooner than later, fantastic way to plan my budget. Needless to say this plumbing outfit is my new go to 5 star all the way.