Israel responded immediately after 10 days of delays from another company. Within one hour, he had issue completely resolved and corrected several serious issues created by plumber from the other company. Israel is extremely knowledgeable, professional and very friendly. He took time to explain the issues throughout the repair, ensuring I understood the issues. Excellent tech, great company!!!

David Laboskie was as good of a technician as I could have hoped for. He was friendly, knowledgeable, and didn’t mind any of the questions I had for him throughout the process. He turned something my wife and I were worried was going to be far more complicated into a very simple solution. He even gave some help on the DIY effort we made in replacing the J-bend that was leaking underneath the tub. He provided additional information and rough estimates for possible future needs or services based on his observations of the pipes and systems in the basement. If and when there are any plumbing needs in my house, I’d happily call Benjamin Franklin again!

Our home was built in 1952 and repair jobs are rarely simple. Jeff was amazing in identifying and addressing the multiple layers of drainage and equipment failures that were creating our problems. Jeff’s extensive experience and knowledge were evident in the quick diagnosis and excellent repair job he provided. Thank you Jeff for getting us back to normal just one day before Thanksgiving!

Jerry has serviced my home a couple of times in the past. He has always been timely, courteous and respectful. He allowed me to ask all the silly questions without complaint or disapproval. His professionalism always makes me smile when he walks through my door.

Thanks for responding in a timely manner. Joshua was great. He told me about the process, answered my questions, even helped me clear the way to the back door to get the heater downstairs. And now the heater happily sits in the basement making hot water!