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    • The plumber was on time, called when he was near arrival. Provided a reasonable estimate and successfully completed the job. We are using Ben Franklin again for a replacement water heater. Thanks.
      - Brian C Mt Airy
    • Ira was professional, polite, pleasant and articulate. Explained the issue thoroughly and was patient with my questions.
      - Suzanne L Mt Airy
    • Ira was prompt, polite, and informative. He carefully showed and explained the issues AND the costs of the repair. Ben Franklin is the greatest
      - Barbara C Woodbine
    • David is probably one of the most knowledgeable plumbers around and he brings excellent communication skills on top of his expertise. It was a real pleasure to have him work at our home.

      - S.G. Glenwood
    • Jerry from Benjamin Franklin plumbing and his team were great at communicating, a professional installation, explained everything well, and cleaned up thoroughly when they were done. It was quick, easy, and a good value!
      - Brett L. Woodbine
    • Jerry and, I believe, John were very professional, thorough, neat, and orderly as they cleared the clogged bathroom drain. Very good service! I will call your company first for my future plumbing needs. Thank You for your help.
      - Jay G Mount Airy
    • Israel was able to find a pin hole leak relying on his many years of experience and skill! Thank you! Annika L, Sykesville

      - Annika L Sykesville
    • Jeremy was very professional, knowledgeable, explain every part of the process and his findings. He called with ETA of a hour and showed up inside window that was promised. I can honestly say I’ve never had a bad experience or someone that didn’t go over and beyond for me. Not only do I recommend Benjamin Franklin but Jeremy 100%.
      - Jonathan R New Market
    • I was able to schedule for the morning after I called, and Israel arrived towards the start of the estimated window. We replaced our shower faucet, cartridge, handles, wand, etc. - took about 4 hours. Was friendly, informative, and very professional - we're as happy with our service today as the last time we hired BF. Highly recommend.
      - Ben E. New Market
    • Ben came promptly and installed the Garbage disposal . He did a very professional job and also cleaned the area and dishwasher. He also took the old garbage disposal. Overall we are very happy with the service.
      - Kaushal D.
    • Customer service was great. Chad did a great job. He was patiently in answering my question. I Will recommend Benjamin Franklin to my family and friends.
      - Willie H.
    • He came on time and completed two jobs. The first job is a leaky shower. We were told by a company that we had to have everything ripped out and replaced and it would be several thousand for a generic tub and fiberglass surround. Jerry looked at it, installed a hatch in our closet so he could look at the issue, found the issue, repaired the issue for a fraction of what it would have cost to rip it all out and replace it. He also did our outside spigot which had been leaking. We were told that it would be a few hundred and they would have to cut holes in our basement to access the plumbing behind the spigot. Jerry didn't have to do that!! I'm so glad we found him and he was able to do all the work. He saved us so much time and anxiety...and money!!

      - Elise R. Mt Airy
    • Excellent response time and performance. Will definitely contact them again.
      - Matthew A. Mt Airy
    • Great overall customer service from appointment to maintenance completion.

      - Steve R.
    • Benjamin Franklin Plumbing performed previous work for a broken drain pipe within the basement wall. Another plumbing company wanted to dig up the yard to get to the drain pipe. Benjamin Franklin came out and addressed the situation without having to dig up the yard. Also while on site asked about a water treatment system. In addition asked about a Sani Flush system being installed. Because the house is 34 years old, discovered it was a good idea for the well pump be replaced (old age does take a toll, even on a house). All of those tasks were accomplished within budget and done in a timely manner. This time needed a plumber to resolve the replacement of shut off valves for the washing machine (the faucets were 34 years old and a bummer to get off, that's why I called). David Laboskie was assigned the most recent task. He arrived in a timely manner and completed the installation in no time. He was very pleasant and answered questions as did the other plumber/s who came out. He has been scheduled to return to address the upcoming RO system annual maintenance. Scheduling of these projects was smooth and staff are always courteous. Kudos to Benjamin Franklin Plumbing for having these great people working for them.
      - Robert H.
    • Chad our service provider was amazing. On time and professional.

      - Kevin W. Mt Airy
    • Chad called to tell me when he would be coming and was on time, very thorough and helpful in his inspection of the plumbing system, his servicing of the water heater and his explanation of the system. Highly recommend this company
      - Bob M Mt Airy
    • Will was very knowledgeable, and quickly found the problem. Repair went quickly. We were so glad to finally have the problem fixed. Would use Benjamin Franklin again.
      - Carol M. Mt. Airy
    • Ryan is the best plumber in the area. An expert in water quality, he installed a new well water system and removed all extra pipes (old home) including corroded copper that was poisoning the water. He also installed a new Reverse Osmosis system. He was quick and professional. I always use Ben Franklin Plumbing so their great service and once again we were not disappointed. Highly recommended.
      - Scott S. Mt. Airy
    • Sprang a leak over the weekend and, after scrambling to find a plumbing service that was open, scheduled a visit from Benjamin Franklin for later that day. Ira arrived within about an hour, quickly assessed the problem (our ejector pump had stopped functioning, and the barrel was overflowing), and gave me a clear list of possible fixes and their respective costs before proceeding. We got lucky, and it turned out that we just had a stuck float, rather than a dead pump. He took the time to explain everything he was doing / checking, and also pointed out that, as the pump is only used by one of our bathrooms, we could put off replacing the pump until we were financially comfortable doing so, should it come to that. Many contractors I've worked with in the past have pressured to tack on as much service as possible, so I really appreciated this advice. Also, Benjamin Franklin's services are flat rate, so you know exactly what you're getting into before they start. We were planning on replacing our water heater, and having a few other smaller projects done later this year, and I was impressed enough with the service I received that I've signed on for a service contract. I would 100% recommend them to friends and family.
      - Ben E. New Market, MD
    • William was very helpful, efficient, and was a pleasure to have work in the house. I highly recommend.
      - Cody P New Market, MD
    • William King provided exceptionally good service. He explained the plumbing situation and options for solving the problem. William was personable and conscientious in getting the work required completed.
      - Katura Weatherspoon Columbia, MD
    • William King is an excellent service technician. He was polite, personable, and provided an explanation regarding my plumbing problem and alternative solutions. I am definitely pleased with the service he provided.
      - Katura W. Columbia, MD
    • Chad and Will were great. They moved my water conditioner and installed a new hot water heater. Chad was great when I asked him to also do the plumbing for a utility sink between my washer and dryer. Will was great on installing my new cooktop. Would recommend those two for any of your plumbing or gas needs
      - Joan C. Mt Airy, MD
    • Israel was great! Explained everything, friendly yet professional, gave us advise about another (unrelated) potential plumbing issue. We will be calling you again soon!
      - MaryEllen J. Westminster, MD
    • This company is fantastic! I have a little children at home, and they rearrange schedules even in the last minute, to accommodate naps and our lifestyle. The contractors when they called, we’re friendly, professional, spoke well, and were overall everything you would want in a contractor! We were only getting a quote, to investigate and prepare for future failure of an old well tank system. They are definitely our go to people!

      - Gabrielle M. Sykesville, MD
    • Ryan solved the problem professionally and quickly. I'm very pleased with Ben Franklin Plumbing's services.
      - Katura W. Columbia, MD
    • I had a great experience with the Benjamin Franklin Plumbing company. I most recently had a plumber come to my home because I had a problem with the shower. They came out quickly and fixed the problem right away. I've been a regular customer with this company and they've always done great work. I would absolutely recommend them to other people in the future. Their pricing is fair and the staff who work at the company have been consistent with their work. Overall, I'm happy with how their work turns out and the workers are absolutely reliable.

      - James S. Mount Airy, MD
    • I have been working with One Hour Air and Heat & Benjamin Franklin Plumbing for years now. Most recently they changed a filter at my home. I will stick with them and would recommend them to others because they are very good at keeping to their schedule and being responsive. Their workers are professional, clean, and, they respect your house and you. Their pricing is fair and I think this company really has quality people.

      - Marty V. Mount Airy, MD
    • The two companies have always provided outstanding service and the technicians are professional. The service contracts are great and I have recommended One Hour and Benjamin Franklin to my neighbors.

      - Tom M. Mount Airy, MD
    • The technician arrived on time. He immediately identified the problem and told us what needs to be done and how much it will cost. In the end, he did a great job of replacing our leaking pipes coming to our hot heater water. We strongly suggest Benjamin Franklin plumbing.

      - Tom M. Mount Airy, MD
    • It was our first time using One Hour Air and Heat and Benjamin Franklin Plumbing and we are very satisfied with the quality of work they provided. Most recently we had a motor replaced on our heat pump because we were having some issues with it ever since we bought it. Everything works great now and the process was very smooth. The employees were very respectful and they cleaned up after themselves. They also did a bit of preventative maintenance before they left so that we could avoid future problems easier. All the work they did was under warranty so all I really had to pay for was the labor hours which wasn't bad at all. I would definitely recommend their services to anyone and will be using them in the future if anything comes up.

      - John B. Mount Airy, MD