Early on a Friday night, my husband and I smelled gas in our kitchen. We tried calling a plumbing service that we had used before. The woman said, "Oh, that's concerning!" about the gas leak and then gave us a next available appointment of the FOLLOWING TUESDAY. Ugh. (My husband was convinced that she was AI, and she might have been!) So I looked up Benjamin Franklin plumbing, who said they were available 24/7. Sure enough, a kind woman answered the phone immediately and told us that she would have a plumber out shortly. Dylan arrived promptly and figured out that there was no issue with the gas line, which meant that our range was the culprit. But we couldn't get that replaced on a Friday night, so we had him install a shut off valve on our gas line to the stove so that we could turn off the gas. To do so, Dylan had to turn off the main gas line to our house, which is a four unit lakehouse. After installation, when Dylan tried to re-ignite the pilot light on our water heater, it couldn't be done. The water heater was 20 years old and should have been replaced a long time ago! (Things like this happen when you co-own a property with other people!) Dylan offered to come out early the next morning and install a new water heater for us, which he did. He was an absolute professional and helped us out in an emergency. I have attached photos of the old water heater and the new one installed. I highly recommend this company.

We had the water heater in our crawl space fail and at the recommendation of our friends called Ben Franklin Plumbing. To our surprise they were able to respond that day at the specified time frame. Dylan arrived and was polite, professional, knowledgeable, and answered all our questions. He completed the replacement very quickly and even spent some time with us discussing and making suggestions for other plumbing changes we were considering. We would definitely hire him again, thanks!

Was having a problem with our sprinkler system today. Tommy came to look at it and immediately found the problem and fixed it. He was very professional, knowledgeable and pleasant. And I have met several of his employees and they are too. A good plumber to know and call.

You all are the best. Today my plumber was here and the results was outstanding as always. I had a problem with the water pressure that caused other plumbing issues. They always arrive on time with excellent results. Thank you to all the plumbers from Benjamin Franklin. Brenda

I experienced plumbing issues last week and again today. Dylan corrected both. He was punctual, professional, and very helpful. I appreciated his suggestions, and was very pleased with the results. The office staff were also very accommodating in providing me with the documentation I required. I would recommend Benjamin Franklin plumbing to anyone requiring their service. It is top notch and very reasonably priced. Thank you so much!