Shout out to the staff at Ben Franklin -- After several issues over the past few years with my tankless water heater system, the staff jumped right on the problem and replaced my unit quickly and efficiently under my warranty. Tricia was quick to set up the appt (next day) and Jerry came over on Sat on his day off to do the repairs. I also want to recognize Alex who had been out a few times to service my unit. Both Alex and Jerry were prompt, polite and professional throughout the process in my home! This is how winning is done in the service world today..Congrats guys! Thanks again Jerry F.
- Heartland Home FoodsFrederick, MD
We've used Benjamin Franklin Plumbing for 15-20 years and have always been pleased with the results. The work they've done has ranged from installing a new "in-sink-erator" (the one we had purchased from Home Depot wouldn't fit so they exchanged it for one that would fit), replacing a defective commode, installing a dry-well to drain rain water to the street, replacing a water main valve, as well as somewhat more common plumbing repair work. Scheduling appointments has been easy and they are always on time. I've found the service personnel to be very competent and personable. In particular, Jerry (with Ryan or Jonathan) is a highly competent plumber and an extremely nice guy. He really does "look out" for the customer.
- Roberto S.Frederick, MD
Mr. Romero, the plumber who provided services on behalf of Benjamin Franklin Plumbing, did an outstanding job. He was on-time, courteous, knowledgeable and professional. I am very happy with the results and would not hesitate to recommend or use this company again!
- Sandy H.Frederick, MD
Chad was our tech today. He was great. Fixed all my issues and was very professional. His suggestions for future problems were very practical. He had an intern with him and he also was a very respectful and attentive.