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What We Believe

WHAT WE BELIEVE: OUR VALUES

If you believe what we believe, then we want to be YOUR plumbing company.

  1. We believe in charging the same prices nights, weekends, and holidays.
  2. We believe in giving you a specific appointment window and always arriving on time.
  3. If we miss our appointment window for any reason, we believe you shouldn’t have to pay a DIME for our service.
  4. We believe in putting our employees FIRST and our customers second because we believe happy employees MAKE happy customers!
  5. We believe in being here for you 24/7—that’s why we respond to calls and emails 24 hours a day, 7 days a week.
  6. We believe we should be available when it’s most convenient for the customer, not the other way around.
  7. We believe you should be able to get plumbing service after you get home from work if that’s most convenient for you.
  8. We believe we are THE EXPERTS on old plumbing systems and equipment—we’ll FIX and service them!
  9. We believe you should have reliable access to hot water in your home.
  10. We believe you have clean water in your home.
  11. We believe our employees are the friendliest and best-trained in the business.
  12. We believe in new industry technology and ongoing training that makes us faster and better.
  13. We believe in supporting local charities because that MATTERS.
  14. We believe our team is like a second family.
  15. We believe in taking more time on average with our customers, so we find out precisely what it is they want and need.
  16. We believe low-quality equipment and poor workmanship are NEVER a good value.
  17. We believe in doing things the right way and getting the job done correctly the first time!
  18. We believe in doing things that make people SMILE.
  19. We believe in saying what we do and doing what we say.
  20. We believe we exist to help keep your home’s plumbing equipment and systems in peak condition.
  • If there’s any delay, it’s you we pay!

  • Straightforward Pricing Guide

    Before we get to work, we discuss your available options to let you decide which pricing works best for you. No hidden costs or technical jargon!

  • The Punctual Plumber

    When you don’t have time to wait around, you can count on us to be punctual plumbing professionals. For every minute we’re late, we pay YOU!*

  • Repairs on the Spot

    Our trucks are fully stocked so we can fix 90% of plumbing issues on the spot without a follow up visit. That's less time & money spent!

No Job Is Too Big or Too Small!

Request Your Service with Benjamin Franklin Plumbing Today.

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