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    • Never failed me ever, installed a complete water system overall which rocked, and I have turned to them immediately upon need for many years. . And , yes, they are very punctual. Just used them again and their service expert Ira could not have been more professional through and quick when installing a new garbage disposal. Perfect!

      - Pete V.
    • Very professional, and confident on how he planned to repair the problem. Extremely friendly and pleasant person.

      - Charles W.
    • Israel was very efficient in diagnosing the problem and offering me options. He did a great job and I can use my kitchen sink again.

      - Stephanie F.
    • Excellent service by Benjamin Franklin Plumbing. Found a possible leak in the from the upstairs shower into the basement, and they were able to send a techician out within 24 hours of calling. The technician tested the pipes, drain and faucet, and confirmed our suspicion that the leak was due to a failure in the caulking, and not with the pipes. Gave us some good advice on fixes, and we were glad to have an expert opinion. Would happily call this company again!

      - Kristen S.
    • Super helpful and responsive. A 24 hour call center took my call in the evening and we were scheduled for first thing the next morning. The truck was stocked with parts and even a range of toilets in case we needed replacements. Top notch service.

      - Stacy B.
    • David was super friendly & explained everything that he was doing and the problems that he was finding with my water heater. Hot water was restored!
      - Laura N. Hyattsville
    • They assessed the problem and then got right to it and cleaned out the clog. They where very polite the entire time and cleaned everything up after they where done.
      - Joe H. Silver Spring
    • Fast and professional. We needed help installing a gas range, and they had someone out the next morning to assist. Jeremy was friendly, professional, and put in extra effort to make sure we had everything we needed.

      - Daniel L. Silver Spring
    • Ira was great. Informative and professional and personable. He answered my questions and provided me with clear options. It was a good experience.
      - Steve D. Silver Spring
    • Chad was great. He came out on short notice, worked through all of my issues and explained how best to solve each problem. I wish all of my contractors operated like this. His level of knowledge, candor, and integrity are second to none. Fantastic experience.

      - Matthew C. Silver Spring
    • Mr. King was professional, courteous and thorough. He worked quickly and explained everything to me. I would definitely ask for him again.

      - Sherryl N. Washington D.C.
    • Israel completed the job promptly and professionally. He did an excellent job installing all the new water heater and toilets. We would love to have him back for any additional work.
      - Jonathon A. Silver Spring, MD
    • I've used Ben Franklin many times and have always been satisfied. A straight up, no nonsense company with very qualified people. Maybe a little on the expensive side but if you want the job well done by professionals, Ben Franklin is the way to go.
      - Henri M. Bethesda, MD
    • Ryan was very informed and told me the good and bad news of how my water system was performing. I have always had very responsive service from Ben Franklin and Ryan was a good spokesman for them.
      - Shirley T. Silver Spring, MD
    • Israel Romero was excellent. He clearly knew what he was doing. He was very careful on newly installed white tile and cleaned up after he finished. He answered all my questions to my satisfaction. He was very pleasant and responsive
      - Diane S. Chevy Chase, MD
    • Israel was extremely patient and professional. He did an excellent job installing all the faucets and the under sink water filter. We would love to have him back for any additional work.
      - Jonathan A. Silver Spring, MD
    • Ira Miller was prompt, efficient and very good to deal with.
      - Edward G. Washington, DC, DC
    • Ira is very knowledgeable and great at answering questions and explaining what the problem is and what the fix requires. He also walked us through a decision making process for some additional work we need done and set it up it for us. Outstanding experience all around—thank you!
      - Terry C. Silver Spring, MD
    • None of the other plumbers in the area that advertise as 24 hour were able to make it on the same day. Came out and found the problem within a few hours.
      - Nicholas R Silver Spring, MD
    • Ira is punctual, knowledgeable and has excellent workmanship. We joined the BFP member family this year and Ira has visited us twice thus far. He explained in detail not only what's wrong but why it's happening. He helped us to prioritize our critical issues for repair of over 50yr old plumbing on a teacher's wage. We would highly recommend Ira for your plumbing needs. You'll feel safe leaving your plumbing in his hands.
      - Ti T Silver Spring, MD
    • Jerry and David did an excellent job installing the new water heater. They answered all my questions after the installation was complete. This is the fourth time I have used this company and will continue to do so.
      - James G Silver Spring, MD
    • Never failed me ever, installed a complete water system overall which rocked, and I have turned to them immediately upon need for many years. . And , yes, they are very punctual.
      - Pete V Chevy Chase, MD
    • Courteous, prompt and efficient! Ryan called about half an hour before arriving, just like the dispatched had said when they scheduled the service. Work was done quickly and neatly. A pleasant experience.
      - Steven S Chevy Chase, MD
    • Outstanding technician. Very professional and made quick work of an emergency pipe repair. Very pleased.
      - Jamie M Washington DC, DC
    • Ryan was very knowledgeable about the issues and was able to help figure out what was going on. He was patient as I asked all the questions and gave me good idea of what needs to be done to remedy the issue. Thank you!
      - Holly A. Silver Spring, MD
    • Our hot water heater decided to die on the Sunday of Labor Day weekend, of course. We called Ben Franklin (we've been using them for years), got an immediate response, and had an appointment set up for first thing the next morning. Labor Day, mind you. We've had Ira attend us before. He evaluated why the water heater wasn't working, and gave us several options how to address the problem. Everything was explained clearly, in detail, and with much patience. In the end, we had to wait one more day for the total replacement we chose, but I found Ben Franklin's quick response, their overall professionalism, reassuring. And I give Ira ten stars. He's just so knowledgeable and helpful. He's who you want to show up on your doorstep when a major appliance fails. Thanks, Ben Franklin! And thank you, Ira!
      - Beverly W. Bethesda, MD
    • Our hot water heater decided to die on the Sunday of Labor Day weekend, of course. We called Ben Franklin (we've been using them for years), got an immediate response, and had an appointment set up for first thing the next morning. Labor Day, mind you. We've had Ira attend us before. He evaluated why the the water heater wasn't working, and gave us several options how to address the problem. Everything was explained clearly, in detail, and with much patience. In the end, we had to wait one more day for the total replacement we chose, but I found Ben Franklin's quick response, their overall professionalism, reassuring. And I give Ira ten stars. He's just so knowledgeable and helpful. He's who you want to show up on your doorstep when a major appliance fails.
      - Peter B. Bethesda, MD
    • I will absolutely use Benjamin Franklin Plumbing for all my plumbing needs in the future. From the start I was treated with respect and consideration when I called to make an appointment. My technician, Jerry, called and texted me a half hour before he arrived. Upon arrival he was courteous and respectful. He explained the job, gave me an estimate and we accepted. The task was to remove the toilet and sink in our powder room for a bathroom remodel. It was done quickly, efficiently and professionally. Jerry definitely knew exactly what to do and even though there were a couple kinks along the way (when aren't there??) his confidence and optimistic attitude were a refreshing change to other plumbers we have worked with! I highly recommend Benjamin Franklin
      - Jessica M. Silver Spring, MD
    • Great services and professional workers. Would recommend and use again.
      - Seth P. Silver Spring, MD
    • The technician arrived on time, thoroughly explained what was needed & why, and told me the cost prior to doing any work. The office staff also was friendly and provided excellent customer service.
      - Clarence L. Upper Marlboro, MD
    • Having plumbing issues two days after Christmas isn't something anyone wants to deal with. However, we called Benjamin Franklin Plumbing and the technician (Chad) came quickly, he was friendly and took the time to explain everything. Most importantly, he did an excellent job. We had another plumbing issue today that was caused by the clean up service and we called Benjamin Franklin Plumbing again and specifically asked for Chad. He game out and again provided excellent service. We strongly recommend Benjamin Franklin Plumbing, but we highly recommend Chad. He is great!
      - Cephas J. Silver Spring, MD
    • The plumber came and did it the work needed in a professional manner, efficiently and cleaned up.
      - Tessa S. Silver Spring, MD
    • My garbage disposal wasn't working. So I called Ben Franklin Plumbing around 4 pm today, Sept. 23, 2019. I told them what the problem was and they sent Gerry to fix it ; he arrived the same day at 5:55 pm! He was fast, neat, fixed my garbage disposal, and told me about the company's plumbing maintenance contract.
      - Jo S. Silver Spring, MD
    • Shout out to the staff at Ben Franklin -- After several issues over the past few years with my tankless water heater system, the staff jumped right on the problem and replaced my unit quickly and efficiently under my warranty. Tricia was quick to set up the appt (next day) and Jerry came over on Sat on his day off to do the repairs. I also want to recognize Alex who had been out a few times to service my unit. Both Alex and Jerry were prompt, polite and professional throughout the process in my home! This is how winning is done in the service world today..Congrats guys! Thanks again Jerry F.
      - Heartland Home Foods Silver Spring, MD
    • We've used Benjamin Franklin Plumbing for 15-20 years and have always been pleased with the results. The work they've done has ranged from installing a new "in-sink-erator" (the one we had purchased from Home Depot wouldn't fit so they exchanged it for one that would fit), replacing a defective commode, installing a dry-well to drain rain water to the street, replacing a water main valve, as well as somewhat more common plumbing repair work. Scheduling appointments has been easy and they are always on time. I've found the service personnel to be very competent and personable. In particular, Jerry (with Ryan or Jonathan) is a highly competent plumber and an extremely nice guy. He really does "look out" for the customer.
      - Robert S. Silver Spring, MD
    • Mr. Romero, the plumber who provided services on behalf of Benjamin Franklin Plumbing, did an outstanding job. He was on-time, courteous, knowledgeable and professional. I am very happy with the results and would not hesitate to recommend or use this company again!
      - Sandy H. Silver Spring, MD