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Chris Bonnell from Benjamin Franklin Plumbing did an outstanding job. He was professional, communicated clearly, and worked thoroughly from start to finish. I called for help with two bathrooms, but Chris ended up assisting with all four, offering great advice and going above and beyond what I expected. I really appreciated his attention to detail and how he made sure everything was done right. The company itself was also efficient, transparent with their pricing, and a pleasure to work with. Kudos to Benjamin Franklin for hiring someone of Chris’s caliber—I highly recommend both him and the company for any plumbing needs.
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Absolutely Phenomenal! This was our first time using Benjamin Franklin Plumbing company (BFP) and we were so impressed with the service completed by Israel, we decided on the spot to invest in the total polyurethane pipe replacement in our home of 30+ years. Our Replacement project started 2 weeks later at our request, on schedule with Israel and Jerry and Chase Chase-who is one of their new young rising stars to the team); he is impressive, talented and hard working, and takes the craft/skills very seriously. From start to finish each team member took their time and approached /performed our home project as a work of art as they quickly determined the most efficient way to remove and install new piping while limiting/minimizing the opening of walls unnecessarily taking everything into consideration. Israel, Jerry and Chase always maintained professionalism, dedication and worked together as a team to accomplish the job at hand. The team always provided 100% customer service, answered our questions in detail (whenever we asked), kept us updated on project progress, and the step-by-steps they took to ensure we were able to have water and access to a bathroom throughout the project. Israel, Jerry and Chase work was unlike we have seen in many years they are a true asset to the BFP company. Their dedication, expertise /knowledge in every-way was on full display as they worked together daily for the success and completion our home pipe replacement project. Israel, Jerry and Chase with Benjamin Franklin Plumbing are the absolute best of the best! We cannot thank Israel, Jerry and Chase enough! Highly recommend them…
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Tech Chris Bonnel arrived at my house at approximately 11AM on January 31st. He completed all repairs in each bathroom and powder room and replaced the kitchen sink faucet leaving all work areas spotless. Chris also did a complete walk through with me at the end of his repair work to make sure I was completely satisfied which I was. Top notch to be certain!
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Great at getting me a quick appointment. Chris was able to asses what I needed and solved the issue with my kitchen sink not draining (I tried everything prior.) all in the same visit. Very nice and personable as well. I have used them for a number of things on my house, and they always do a great job.
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Tech did a complete diagnostic of the problem with the low water pressure at the sink. Chris explain to me the problem and what needs to be performed to fix it. Chris was very patient with my questions and very thorough. I am very happy with Benjamin Franklin and the staff. I would definitely recommend them.
