Early on a Friday night, my husband and I smelled gas in our kitchen. We tried calling a plumbing service that we had used before. The woman said, "Oh, that's concerning!" about the gas leak and then gave us a next available appointment of the FOLLOWING TUESDAY. Ugh. (My husband was convinced that she was AI, and she might have been!) So I looked up Benjamin Franklin plumbing, who said they were available 24/7. Sure enough, a kind woman answered the phone immediately and told us that she would have a plumber out shortly. Dylan arrived promptly and figured out that there was no issue with the gas line, which meant that our range was the culprit. But we couldn't get that replaced on a Friday night, so we had him install a shut off valve on our gas line to the stove so that we could turn off the gas. To do so, Dylan had to turn off the main gas line to our house, which is a four unit lakehouse. After installation, when Dylan tried to re-ignite the pilot light on our water heater, it couldn't be done. The water heater was 20 years old and should have been replaced a long time ago! (Things like this happen when you co-own a property with other people!) Dylan offered to come out early the next morning and install a new water heater for us, which he did. He was an absolute professional and helped us out in an emergency. I have attached photos of the old water heater and the new one installed. I highly recommend this company.

These two young men were awesome. Chatted with me a little bit about the problem and then got to work. Polite, respectful and very thorough! I have used Benjamin Franklin for years but never for clogged drains in my beauty shop. I highly recommend them, great company.

I live in the country but have city utilities. I discovered a major water leak last evening. I purchased the HS Utilities promoted American Water Resources Insurance in July of 2024 for $41.88. Cost for second year coverage was $107.88. After several calls to the insurance company, was told no one available for 6 days. Two households on my meter with water shut off. I called Benjamin Franklin this AM , plumber was here before noon. He was very knowledgeable, fixed problem for a reasonable price! Very satisfied ! !! No need have the insurance!

You all are the best. Today my plumber was here and the results was outstanding as always. I had a problem with the water pressure that caused other plumbing issues. They always arrive on time with excellent results. Thank you to all the plumbers from Benjamin Franklin. Brenda