On 11/20/2025 Josh and Carson made time in their busy schedule to come by and evaluate a leak in our guest bathroom sink. They quickly found the issue and made the necessary repairs. Ben Franklin plumbing is extremely responsive. Josh and Carson are great to work with.

Early on a Friday night, my husband and I smelled gas in our kitchen. We tried calling a plumbing service that we had used before. The woman said, "Oh, that's concerning!" about the gas leak and then gave us a next available appointment of the FOLLOWING TUESDAY. Ugh. (My husband was convinced that she was AI, and she might have been!) So I looked up Benjamin Franklin plumbing, who said they were available 24/7. Sure enough, a kind woman answered the phone immediately and told us that she would have a plumber out shortly. Dylan arrived promptly and figured out that there was no issue with the gas line, which meant that our range was the culprit. But we couldn't get that replaced on a Friday night, so we had him install a shut off valve on our gas line to the stove so that we could turn off the gas. To do so, Dylan had to turn off the main gas line to our house, which is a four unit lakehouse. After installation, when Dylan tried to re-ignite the pilot light on our water heater, it couldn't be done. The water heater was 20 years old and should have been replaced a long time ago! (Things like this happen when you co-own a property with other people!) Dylan offered to come out early the next morning and install a new water heater for us, which he did. He was an absolute professional and helped us out in an emergency. I have attached photos of the old water heater and the new one installed. I highly recommend this company.

Well pleased with Ben Franklin’s work today. Called this morning and told them we had a plumbing problem and they sent a technician two hours later. He diagnosed it, and within an hour had the matter resolved. Dependable, knowledgeable, and courteous are words to describe the two men (Nick and Bradyn) that came. Price was fair Will definitely call them again if we have a plumbing issue.

We had an issue with our sewer backing up due to collapsed sewer lines. We called Benjamin Franklin, and they sent someone out within the hour. They were able to find the problem quickly, answer all of our questions, and make the repairs as quickly as possible. We had an amazing experience! If you need them ask for Josh!

Excellent Service as always. We purchased a service contract and they came out to flush our water heater today. Technician Dylan did an excellent job very professional and courteous. Highly recommend their services