I called Benjamin Franklin yesterday when all the roads were iced over hoping to get on the “list” for someone to come when the ice melted. I was called the next day with a plumber on his way. Within an hour the water heater was fixed and I took a shower 1 hour later. That was service!! Josh and Tanner were professional and worked quickly. Josh explained three options, no pressure to choose, but just the facts!!. I am so happy to have hot water.

Early on a Friday night, my husband and I smelled gas in our kitchen. We tried calling a plumbing service that we had used before. The woman said, "Oh, that's concerning!" about the gas leak and then gave us a next available appointment of the FOLLOWING TUESDAY. Ugh. (My husband was convinced that she was AI, and she might have been!) So I looked up Benjamin Franklin plumbing, who said they were available 24/7. Sure enough, a kind woman answered the phone immediately and told us that she would have a plumber out shortly. Dylan arrived promptly and figured out that there was no issue with the gas line, which meant that our range was the culprit. But we couldn't get that replaced on a Friday night, so we had him install a shut off valve on our gas line to the stove so that we could turn off the gas. To do so, Dylan had to turn off the main gas line to our house, which is a four unit lakehouse. After installation, when Dylan tried to re-ignite the pilot light on our water heater, it couldn't be done. The water heater was 20 years old and should have been replaced a long time ago! (Things like this happen when you co-own a property with other people!) Dylan offered to come out early the next morning and install a new water heater for us, which he did. He was an absolute professional and helped us out in an emergency. I have attached photos of the old water heater and the new one installed. I highly recommend this company.

Dylan was phenomenal! He found our issue quickly and offered an explanation that helped me understand what went wrong and how I can check for it in the future. I also appreciate how quickly Kim got us on the schedule!

I had a very good experience with you all today with Dwayne and his partner. They done me a very good job. I will recommend you all to anybody that needs plumbing work and I will use you all in the Future if I ever have plumbing issues again, thank you all so much and the guys need a 10 star