We found water damage behind my recliner while puppy sitting for my bother. It was a line to an outside faucet. Filed a home warranty request, but the contracted business couldn't arrive until this upcoming Monday and needed the site cleared, or their insurance or warranty wouldn't let them enter my home. Called a restoration company that not only cleared out all the water damaged material but identified the problem. Looked like a toddler peeing on a tree. At the restoration company's recommendation, I got ahold of Benjamin Pluming. This was after failing to get several other plumbing services to respond to an emergency. I was able to establish an appointment time of 1400-1700. Mr. Garrett and Mr. Chris arrived despite exceeding my scheduled appointment time to take care of my issue. No complaints even though it was now after hours. Super friendly and warm. They showed me where my main well water cut-off was (felt stupid after) and explained the five W's of my issue. Literally in and out in about 30 minutes when I shut up and let those men work. They didn't have too, but helped me learn more as a home owner, were generous with themselves and time, fixed my problem, and smiled the whole time despite after hours, probably hungry, and wanting to get home. I appreciate they showed up and didn't punt, leaving me with a running water issue or without water for longer than necessary. Thanks, boys. Thanks for caring more about your client than the paycheck. 10/10 recommend.
I don't usually sign up for subscriptions but I renewed mine with Benjamin Franklin because I've used them enough in the past to save some money and it comes with free safety checks yearly. I worked with Tim and he gave me low/medium/high cost options for replacement work. Great service technicians. Always feel like they give me options to not overspend, and truly address what is actually wrong and can be fixed. Great service from their folks.
Started off our morning with our water leaking around 3am! Called Benjamin Franklin at a normal hour 7ish since we were able to manage the leak, begin to drain the water heater. Tim arrived at our home shortly after 10am. He assessed the situation, recommended slightly larger heater which would better accommodate our family. Tim was very efficient! He had the new heater installed, removed the old heater and even cleaned up after himself and any remaining water on the floor all before 130pm! If we ever need a Plummer we know who to call “Big T”!
