Rudy from Benjamin Franklin Plumbing came out to fix a leak on our pressure tank, and I’m pretty sure the tank is now healthier than I am. What started as an impressive indoor water feature turned out to be a cracked PVC component on our pressure tank. Rudy quickly diagnosed the problem, explained everything in plain English, and had it repaired with a new upgraded part before I could start pricing out swimming lessons for the basement. He was professional, knowledgeable, and patient with all of our questions about other plumbing projects, including a shower remodel and sewage pump replacement. There was zero pressure, just honest advice and clear explanations. The repair was done right, the leak is gone, and the pressure tank is back to doing its job instead of auditioning for a role in a Bellagio fountain show. If the rest of our plumbing projects move forward, Benjamin Franklin Plumbing will be getting the first call. Five stars for Rudy and the team. Fast service, great communication, and most importantly, my basement is no longer trying to become waterfront property.
We had an excellent experience with Tim H. from Benjamin Franklin Plumbing. He was courteous, professional, and extremely helpful throughout the entire process. Tim took the time to clearly explain the issues he found and provided all the information we needed to make an informed decision. What I appreciated most was that he never pressured us into any repairs or services we didn’t want. He simply gave us the facts, answered our questions, and allowed us to decide what was best for our situation. His honesty, knowledge, and outstanding workmanship made a great impression. I would absolutely use Benjamin Franklin Plumbing again and would be happy to work with Tim H. in the future. Highly recommended!
Ryan is most professional knowledgeable, and trustworthy plumber I have ever ever dealt with in my entire entire life of 47 years knew what the problem was assertively Presented solutions to the problem was very clean and very tidy overall, I would Present him with a gold standard award
I had an outstanding experience with Alex S. from Benjamin Franklin Plumbing. From the moment he arrived, he was punctual, professional, and extremely courteous. He conducted a thorough assessment of our home’s plumbing system, taking the time to explain his findings clearly and answer all of our questions. Alex demonstrated exceptional technical knowledge and expertise throughout the service call. Beyond addressing our immediate concerns, he provided valuable insights and practical recommendations that will help us maintain our plumbing system and avoid future issues. What impressed me most was his genuine commitment to customer service. He was respectful of our home, attentive to our needs, and focused on ensuring we fully understood our options. Alex is exactly the type of skilled, trustworthy professional you would want representing your company. I highly recommend Alex without reservation and would gladly request him again for any future plumbing needs. Benjamin Franklin Plumbing is fortunate to have such an outstanding employee on its team.
Had a very large job to do as our sewer lines were collapsed to the main sewer system and because it went under two trees, a fence, a tree fort, and two power lines... our only option was to wrench a new pipe through the old one. Ryder ( the tech who came to do the quote) was quick and early as well as very polite. Everyone who worked on our disconnect plumbing line was very polite and even when problems arose they diligently worked to correct them They even worked after hours to finish the job so it would be done before the rain came. If I knew their names I could list everyone as being very helpful.... the two who worked late were Nate and Gibson and they even went above and beyond their work. I would highly recommend this company based on my experience
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