Garrett had come within the hour from when I had called. It was an emergency call on Friday afternoon. He was very kind and knowledgeable. Garrett didn't mind me talking to him while he worked. He did his job fast and sufficient. I would highly recommend Benjamin Franklin Plumbing for emergency. 😃
Rudy from Benjamin Franklin Plumbing came out to fix a leak on our pressure tank, and I’m pretty sure the tank is now healthier than I am. What started as an impressive indoor water feature turned out to be a cracked PVC component on our pressure tank. Rudy quickly diagnosed the problem, explained everything in plain English, and had it repaired with a new upgraded part before I could start pricing out swimming lessons for the basement. He was professional, knowledgeable, and patient with all of our questions about other plumbing projects, including a shower remodel and sewage pump replacement. There was zero pressure, just honest advice and clear explanations. The repair was done right, the leak is gone, and the pressure tank is back to doing its job instead of auditioning for a role in a Bellagio fountain show. If the rest of our plumbing projects move forward, Benjamin Franklin Plumbing will be getting the first call. Five stars for Rudy and the team. Fast service, great communication, and most importantly, my basement is no longer trying to become waterfront property.
We had an excellent experience with Tim H. from Benjamin Franklin Plumbing. He was courteous, professional, and extremely helpful throughout the entire process. Tim took the time to clearly explain the issues he found and provided all the information we needed to make an informed decision. What I appreciated most was that he never pressured us into any repairs or services we didn’t want. He simply gave us the facts, answered our questions, and allowed us to decide what was best for our situation. His honesty, knowledge, and outstanding workmanship made a great impression. I would absolutely use Benjamin Franklin Plumbing again and would be happy to work with Tim H. in the future. Highly recommended!
There were multiple areas needing attention in my home that had been ignored for a long while. Ryder came early and managed to fix, and/or replace some very old plumbing in various rooms all in one visit. He was polite, courteous and cleaned up after done working. I am very pleased and would highly recommend him and the people at Ben Franklin for helping me in a timely manner. Thank you!!!
Ryan is most professional knowledgeable, and trustworthy plumber I have ever ever dealt with in my entire entire life of 47 years knew what the problem was assertively Presented solutions to the problem was very clean and very tidy overall, I would Present him with a gold standard award
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