Started off our morning with our water leaking around 3am! Called Benjamin Franklin at a normal hour 7ish since we were able to manage the leak, begin to drain the water heater. Tim arrived at our home shortly after 10am. He assessed the situation, recommended slightly larger heater which would better accommodate our family. Tim was very efficient! He had the new heater installed, removed the old heater and even cleaned up after himself and any remaining water on the floor all before 130pm! If we ever need a Plummer we know who to call “Big T”!
We had a small emergency plus a leak that we just found. Our technician was amazing. He and my husband discussed options and he went about making the fixes happen efficiently. I kept apologizing that my husband asked him to do the non-emergent fix on a Saturday night, but he was friendly and assured me he wanted to do it while he was already out here. It turned into quite a challenge due to the tiny space where the leak was, but he powered through with determination and a positive attitude. Really pleased with the service we received!
Corbyn was my technician today and he was amazing. He was knowledgeable and kind. He explained what he would be doing and made sure I was good with it. He left his workspace clean and even went a step above to fix my faucet. Thank you! Id also like to give a shout out to the dispatcher, Lexi. She was very communicative and prompt. She was up front with services and I could tell she wanted to be helpful. Way to go, Ben Franklin!
